Tele-marketer at Japaul Oil & Maritime Services Plc

Description

• We are looking for an enthusiastic Tele-marketer to generate sales either by cold calling or answering requests in a fast-paced environment. Who will be responsible for influencing existing or potential customers to buy products or services.
• A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

Responsibilities

• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation

Qualifications

• Proven experience as telemarketer or similar sales/customer service role.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection
• High school diploma; BSc/Ba is a plus