F&B Supervisor at InterContinental Hotels

Location: Lagos
Job Number: LAG000153

Job Description
This role reports to the Restaurant Manager/Assistant Food & Beverage Manager and as the Supervisor you will ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision, promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

The key responsibilities are:

•     In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
•     Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
•     Supervise cash handling and banking procedures
•     Prepare daily banking and cash flow reports
•     Establish and instruct staff in cash security procedures
•     Deal with irregular payments
•     Supervise the maintenance of service equipment
•     Monitor standards of guest facilities and services
•     Control stock and monitor security procedures
•     Assist with menu and wine list creation
•     Supervise functions.

Qualifications

•     Minimum one year in a similar role in a five star property
•     Proficiency in speaking and writing English.
•     Ability to work independently and within a team environment
•     Innovative, flexible with excellent communication skills