Community Team Lead at MyJobMag Limited

Community Team Lead Job description
On behalf of a major market player in the digital marketing industry, you will be responsible for leading and managing a top of class team of community marketing agents. You will be a data driving manager
who will be responsible for managing day-to-day operations and performance of the team according to the KPI and goals.
Success in this position requires that you are a passionate, thought leader & an eager person with high professional and ethical standards to be the best ambassador for our client brand.

Community Team Lead Duties and responsibilities

• We expect of the team leads to have 70% of their time dedicated to coaching, shadowing and supporting their agents directly. Effective use of key dashboards and call activity reporting to
• ensure excellent performance.
• Be able to explain what is driving their teams' performance in a concise and data driven way.
• Have the passion to lead and motivate their team members along with delivering the proper coaching when needed.
• Identify the points of improvement for their team members and deliver the proper training and coaching as needed.
• identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify the outliers and manage the team’s performance to
• continuous KPI achievement
• Managing day-to-day operations – ensure consistent quality and productivity across channels
• (Meetings, events, calls, etc.) to add maximum value for advertisers. Ensure consistent
• performance, according to the relevant service level metrics or revenue/funnel goals.
• Managing teams when it comes to Planning and project implementation to deliver value to customers, in line with our strategy and organizational priorities
• Managing social media teams when it comes to content creation and community management.
• To coach in one-on-one and in a team setting with a clear data driven approach and tangible output for agents to improve.
• Communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication
• Demonstrate proficiency in multi-tasking and prioritization
• Clearly demonstrate passion for ensuring the success of the client culture of excellence and commitment to quality and customer service

Advocacy Team requirement:

• Holds a BA/BS degree or equivalent.
• 3 + years’ management and Is able to be creative and innovative in the Africa business and digital community space
• Have Previous team lead experience with service/technical fields within Call Center
• environment or tech/service/sales industry
• Have a Moderate understanding of business process improvement methods
• Possess Outstanding customer service/Social Media/event Management skills
• Possess excellent written and verbal communication skills.
• Have Excellent organizational skills and detail-oriented approach to problem
• Fluent in English.
• Demonstrated high level of integrity personally and professionally
• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered by agents. Able to adjust messaging to different target
• audiences (agent, Ops Manager) with to-the-point communication
• Able to adapt quickly to changes in workflow/processes/procedures/product features
• Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
• Able to clearly outline current performance drivers of their market and actions to improve
• Maintain a professional and personable demeanor at all times

Skills and experience desirable:

• Experience in start-up / tech company
• Familiar with facing challenges in an innovative and fast-paced environment.
• Demonstrated capability of being a team player who thinks as a team and is willing to share best practices to achieve team goals
• Experience in fast paced ambiguous environments

We Offer:

• Competitive salary package
• A generous bonus scheme based on performance
• Excellent work opportunity in a leading multinational company with an outstanding team culture
• Stable work and career progression
• Continuous development of team members through training and a clear career path.