Country Head, Integrated Distribution at Standard Chartered Bank

Job ID: 443729
Job Function: Retail Clients
Location:Lagos, Nigeria - SCB

Job Description
The role is responsible for overall distribution management agenda of all countries in the Cluster. Distribution channels include branches, ATMs, Contact Centres, ATMs, Internet & Mobile banking and other new channels. The job covers strategy implementation, deployment of standard distribution model/ methods that covers sales (Relationship Managers and Sales Officers (New Business acquisition), service, processes, controls and people, sharing of best practice across the network.

Key Roles & Responsibilities

    1. Drive effective in - country implementation of global standards and models in distribution management in all channels
        Organization model , roles and responsibilities in countries
        Performance measurement metrics /scorecards and reward/incentives
        Branch distribution strategic planning approach/ process
        Outsell - sales training, coaching, planning and governance
        Outserve- voice of customers, complaint mgt, process improvement, retention management, measurements , people and culture
        Control framework , compliance
        Fitness for growth
    Review and monitor project investments, provide guidance to countries on new investment initiatives
    Build Country capability via formal conferences/workshops/ phone conferences
    Regular reviews of country Distribution performance

Qualifications & Skills
Knowledge and skills required:

•     University degree, preferably in business / finance discipline
•     Consumer banking in depth knowledge
•     A blend of strong strategic sense plus demonstrated ability to translate methods, plans into quality execution
•     Strong understanding of distribution, channel development trends, large scale branch and contact centre management perspectives
•     Superb leadership flair and statue in providing advice and guidance to countries
•     Superb multicultural capability as the job requires advice/ training/ influencing of people from diverse cultural backgrounds
•     Demonstrated track record in working with different functional groups to drive towards a common goal
•     Willingness to travel around 50 % of time

Experience:

•     At least 12 years relevant experience with at least 4 years at senior management level in an international bank or large financial services group.

Behaviours:

•     Strong work orientation, taking ownership to deliver on time every time.
•     Embraces the Matrix
•     Assertive, tenacious and willing to challenge when required
•     Proactive, takes the initiative and effectively deals with resistance
•     Trusted, credible partner
•     “Role models” the values and demonstrates a strong moral compass in all decision making
•     Highly driven and inquisitive setting stretching goals for self and continually pushing for results
•     Ability to sell ideas, flexing approach for different audiences
•     Strong team orientation, working effectively in virtual International teams
•     Enjoys challenges and strives to Continuously Improve the Way we Work