Operations Manager at TheJobMag

Details:

Responsibilities:

• Continuously improve the operational systems, processes and policies in support of the organisation’s mission and long term objectives.
• Focus on continuous improvement to identify opportunities to improve outlets’ profitability.
• Recommend tested and proven measures to minimise costs and maximise profits.
• Ensure the proper training of outlet staff with required skills and product knowledge.
• Identify performance deviations and other team issues within the outlets and resolve accordingly.
• Ensure adherence to all established Standard Operating Procedures relating to the outlet operations.
• Supervise the scheduling activities in outlets and assess the need for changes in resource requirements.
• Ensure consistent product and service quality and implement measures to avoid non-conformance to standards.
• Conduct regular outlet visits and evaluate outlets’ compliance with company standard practices and procedures.
• Ensure compliance to all health, safety and environmental regulations.
• Set monthly sales targets for outlets and monitor the achievement of outlets’ KPIs.
• Review outlets’ sales reports to forecast changes in revenue and sales.

 Requirements:

• Minimum of a Bachelor’s degree in Management, Business Administration or any related discipline.
• 5-7 years of experience in a service-oriented hospitality industry such as retail, restaurant, hotel etc.
• Practical knowledge of best practices and concepts in Operations Management.
• Ability to efficiently manage a chain of outlets, both out-stations and in-stations.
• Strong Organizational & Planning skills.

SALARY: 180,000 - 250,000