Regional Product Manager, POS at Capricorn Digital Limited

Job Purpose

The role of the Product manager is to manage the POS and retail Acquiring Business in terms of costs, income, adoption, penetration and liability generation.

The product manager is also expected to have an oversight of the business in relation to risks, processes, marketing strategy, customer satisfaction and innovation.

Responsibilities

• The POS product manager is also responsible for coordinating all the meetings, and activities relating to retail purchase channels such as POS, customer experience on channel usage.
• He/she is responsible for monitoring the performance of POS as a whole and tracking the performance of the channels across touch points
• Oversee various technology projects, directly or indirectly, and interact with various supplier partners for procurement and implementation of new company system initiatives. Overall responsibilities include successful project oversight, budget targets, and timely completion
• Income and liability generation
• Process Documentation
• Product development and innovation
• Vendor SLA management
• Cost Management
• Constantly reviews, prioritizes and manages product performance against targets by tracking all recorded performance and activity measures.
• Need to establish an excellent working relationship with the branches, Zonal support officers,

Qualification/Requirements

• An appropriate business related degree with a financial component, or other related disciplines.
• 5-6 years of experience in telco, banking, payments and collections with a proven product management track record in the financial services industry.

Product Development

In-depth knowledge of POS and Merchant Acquiring Business, Detailed knowledge of alternative Collection Channels

Relationship Management

Extensive experience in customer engagements and management to accurately identify customer requirements and proffer the appropriate solutions

Channel Development

• Understanding digital channels, digital payment channels, multi-bank collections platforms and digital payment architecture
• Strong public relation, leadership skills, great client and employee relation
• Extremely aggressive to business growth and self-motivated.