Customer Service Officer at Spytrac Telematics Service Limited

Educational Qualifications

• National Diploma (ND) in Marketing, Secretarial Administration, Business Administration or any other related filed

General Requirements:

• Attracts potential customers by answering product and service questions;
• Opens customer accounts by recording account information.
• Manage large amounts of incoming calls.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint
• Determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.