Business Hub Manager at Ibadan Electricity Distribution Company (IBEDC) Plc

Location: Ibadan, Oyo
Specialization: Business Management

Job Description

• To coordinate / direct the activities of IBEDC’s Business Hub (including undertakings and service centres) to drive financial and operational performance      

Responsibilities

• Provides general oversight of the Business Hub
• Translates the organisation’s overall business performance goals into specific performance targets for the BH and outlines actions plans o Defines KPIs and performance targets o Develops strategic marketing plans to meet specified revenue targets set by the organisation
• Ensures all new service connections are carried out according to IBEDC meter deployment strategy and approval procedures
• Develops and maintains cordial, professional and mutually beneficial relations with customers by maintaining premier customer service o Maintains customer satisfaction by driving initiatives to understand customer expectations and developing effective strategies to meet and exceed such expectations
• Ensures BH operations are in compliance with IBEDC’s policies
• Develops budgetary plans for BHs
• Prepares periodic BH operational reports for management
• Creates a harmonious working environment,mentors staff and motivates all team members to perform efficiently
• Acts as a capable representative of the organisation at the business hub level

Qualifications and Requirements

• Deep knowledge of Utilities Industry
• Strong understanding of the business of IBEDC and related businesses in the electricity sector
• Strategic planning and Business Development (services and products)
• Strong Business & Financial Acumen (including risks management)
• Excellent and demonstrated knowledge of management and marketing principles
• Deep understanding of Marketing & Customer Insights with Customer Relation Management skills
• Strong problem solving and analytical skills
• Excellent negotiation skills
• Strong managerial/administrative skills
• Excellent interpersonal and communication skills Ability to effectively and persuasively present information to top management, customers, and employees
• Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)
• Bachelor's degree with 10-15 years work experience