Career Opportunities at The Ibadan Electricity Distribution Company (IBEDC) Plc

Location: Ibadan, Oyo
Specialization: Marketing

Job Description

• To carry out business development activities in relation to IBEDC corporate account -manage (identify new and sustain existing business relationship) IBEDC’s business relationship with industrial customers  

Responsibilities

• Develops,builds and manages IBEDC’s Customer Accounts (According to portfolio either MD/Govt., VIP, Commercial and Residential/Others)
• Identifies potential new clients within IBEDC’s area of operations
• Coordinates all new connections and meter installations (working with Technical Operations)
•  Manages customer relationships and identifies business growth opportunities (new and existing MD customers classes)
•  Devises relevant strategies to manage relationship with existing clients/customers
•  Manage customer/client service delivery processes (Meter reading, Billing, Payments, Customer assistance, Service Irregularities etc.)
•  Ensures the implementation of IBEDC’s customer services policies with respect to customers
• Attends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly.
• Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
• Handles the maintenance of customers account information i.e.  overseeing and vetting raising of CAAD, CRMD, performance analysis for BHCM’s approval
• Planning & tracking of cash collection to ensure achievement of daily required run rate and other administrative duties
• Oversee the smooth running of the Service Center
• Any other task as assigned

Qualifications and Requirements

• Understanding of the business of IBEDC and related businesses in the electricity sector
• Knowledge of Utilities Industry
• Strategic planning and Business Development (services and products)
• Strong Customer Relation Management skills
• Knowledge of Marketing & Customer Insights
• Strong problem solving and analytical skills
• Good interpersonal , negotiation and communications skills
• Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation
• Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
• Bachelor's degree with 5-7 years work experience

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Location: Ibadan, Oyo
Specialization: AMI Administration

Job Objectives

• Assure the continuity of valid data from the AMI end-point into the AMI Head end systems and communication to subsequent AMI systems. 
• Provide strategic management and assure the performance and reliability of the AMI Headend systems, LongiPower and Hexing AMI and various other collection systems.
• Develop strategic process improvements for the AMI Operations team through efficiencies or technology implementations.      

Responsibilities

• Use, maintain, and refine the AMI performance management systems (AMI Dashboard and AMI Reading and Tracking System)
• Very detailed knowledge of the AMI data flow process.
• Assure continuous availability of high-quality data from the AMI systems
• Ability to detect anomalies and exceptions to the quality standards for the data.
• Support and enforce the AMI business process: meter troubleshooting, Headend sync-file troubleshooting, reading files troubleshooting, FTP support for AMI data files, meter billing cycle changes, etc
• Removes and installs of meters, monitor AMI network performance (LAN/WAN), monitor integration of the Headend systems with subsequent AMI systems, schedules for daily reads.
• Assure the performance and reliability of the AMI Headend systems.
• Provide strategic management of the AMI Headend and other systems.
• Manage access to the AMI Headend and other applications.
• Manage application lifecycle issues, application monitoring, installations, upgrades and change management processes with support and guidance from Information Technology and various AMI network vendors.
• Assure the initiation of meter read and other data into the AMI Systems
• Manage relationship with the various AMI Management Systems vendors.
• Liaison across the Business Hubs Meter Standard Field Officers.
• Develop strategic process improvements for the AMI Operations team.
• Drive out operational efficiencies to manage 300,000 end devices.
• Develop operational processes to support over the air functionality for security, firmware and programming.
• Develop requirements for new systems to improve efficiencies and lower manual labor for exception management.
• Provide second-level support to the AMI Meter Standard Field Officers.
• Understanding of communication systems (specifically APN).
• Ability to work and communicate effectively to various peer and management groups across Customer Services, Information Technology, and Metering Services.

Qualifications and Requirements

• Ability to work with and across the Customer Services, Marketing, Metering Services, Technology Organization and Power Delivery management teams.
• Knowledge of change management processes, communications technologies and systems (particularly RF systems), and the systems necessary to monitor over 300,000 meters.
• Ability to manage complex technology and business issues with experience in computer system maintenance and support/operations.
• At least five or more years of experience in data mining (Oracle, SQL and CentOS), scripting in multiple operating systems (Unix and Windows).
• Experience with business process design desirable.
• Occasional irregular hours when required.
• Good interpersonal skills ability to work with managers, peers, vendor and suppliers, installation contractors and internal resources to understand AMI system performance.
• Knowledge of Microsoft Windows Server 2016 and Microsoft SQL
• Bachelor's degree with 5-7 years work experience

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Location: Ibadan, Oyo
Specialization: Business Management

Job Description

• To coordinate / direct the activities of IBEDC’s Business Hub (including undertakings and service centres) to drive financial and operational performance      

Responsibilities

• Provides general oversight of the Business Hub
• Translates the organisation’s overall business performance goals into specific performance targets for the BH and outlines actions plans o Defines KPIs and performance targets o Develops strategic marketing plans to meet specified revenue targets set by the organisation
• Ensures all new service connections are carried out according to IBEDC meter deployment strategy and approval procedures
• Develops and maintains cordial, professional and mutually beneficial relations with customers by maintaining premier customer service o Maintains customer satisfaction by driving initiatives to understand customer expectations and developing effective strategies to meet and exceed such expectations
• Ensures BH operations are in compliance with IBEDC’s policies
• Develops budgetary plans for BHs
• Prepares periodic BH operational reports for management
• Creates a harmonious working environment,mentors staff and motivates all team members to perform efficiently
• Acts as a capable representative of the organisation at the business hub level

Qualifications and Requirements

• Deep knowledge of Utilities Industry
• Strong understanding of the business of IBEDC and related businesses in the electricity sector
• Strategic planning and Business Development (services and products)
• Strong Business & Financial Acumen (including risks management)
• Excellent and demonstrated knowledge of management and marketing principles
• Deep understanding of Marketing & Customer Insights with Customer Relation Management skills
• Strong problem solving and analytical skills
• Excellent negotiation skills
• Strong managerial/administrative skills
• Excellent interpersonal and communication skills Ability to effectively and persuasively present information to top management, customers, and employees
• Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)
• Bachelor's degree with 10-15 years work experience

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Location: Ibadan, Oyo
Specialization: Electrical Engineering

Job Description

• To install, operate, and repair all substation metering equipment, current and potential transformers, relays, recloses and other protection devices, as well as recording and data monitoring device      

Responsibilities

• Reviews Metering and Relaying Diagrams and determines the required protection and protective relays
• Installs, maintains, troubleshoots and repairs relay and control equipment in electrical sub-stations e.g. protective relays, instrument transformers, meters, recording instruments,  controls (breakers, regulators, capacitors, etc.)
• Develops substation drawings (plot plans, relay wiring diagrams, oneline diagrams, raceway and structure drawings, etc.), construction specifications, bills of materials and other supporting documentation
• Models network systems and develops relay and logic settings with proper coordination using relevant software - prepares relay sheets for field implementation and testing
• Performs system analyses including relay coordination, ground grid design, relay coordination, transformer sizing, and short circuit studies
• Performs periodic tests on substation equipment  to determine performance e.g. power factor testing, insulation testing, transformer turns ratio, etc.
• Reviews transmission relay operations, identifies mis-operations, and suggests corrective action
• Performs impedance, short circuit, and settings calculations using relevant software
• Maintains under-frequency load shed database and develops regulatory reports accordingly
• Ensures strict compliance with substation maintenance schedule

Qualifications and Requirements

• Working experience in a substation
• Proven experience with microprocessor based and electromechanical protective relays
• Proven ability to view, create and modify drawings in relevant software
• Proven ability to prepare relay panel specifications and develop relay settings
• Proven experience with telecommunications and automation
• Demonstrated ability to troubleshoot and resolve complex electrical problems related to protective relays/controls and their interaction with power systems
• Proficient in the use of modelling software
• Good verbal and written communication skills
• Bachelor's degree with 5-7 years work experience

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Location: Ibadan, Oyo
Specialization: Electrical Engineering

Job Description

• To provide solutions when the network, technical equipment/infrastructure breaks down or are no longer functioning efficiently      

Responsibilities

•  Coordinates the activities of the technical crew in carrying out technical operations at the Business Hub to ensure a high degree of reliability/availability of the network (maintenance, refurbishment, modifications; and construction, installations, commissioning, and testing of equipment.
• Ensures all technical equipment is functioning properly within safety margins
• Responds to customer complaints relating to the network / technical aspects - investigates root cause of problems and initiates corrective actions to rectify problems
• Ensures all field activities are carried out according to safety standards Escalates equipment conditions or other facility anomalies that could affect electricity supply which cannot be resolved at the Business Hub level
• Prepares reports on technical operations activities as required
• Supervises contractors and ensures that all activities conform to company quality policies and procedures and accepted technical standards.
• Performs on-the-job training for technical crew  on the proper use of equipment including accompanying SOPs.
• Maintains up-to-date Asset Registers for the Business Hub.
• Ensures Optimal control of power supply to priority customers (Energy Management).

Qualifications and Requirements

• Deep understanding of principles and practices of power distribution operations
• Good knowledge of methods, materials, practices and equipment generally used in the operation, construction, maintenance, and repair of electricity distribution systems
• Deep understanding of principles of electrical instrumentation and mechanical installation, functions and maintenance
• Deep understanding of principles and practices of safety management
• Good knowledge of technical standards/regulations and statutory requirements guiding electricity distribution systems
• Good stakeholder management and negotiation skills
• Good report writing and oral communication skills
• Ability to operate/drive motor vehicles/trucks
• Bachelor's degree with 7-10 years work experience

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Location: Ibadan, Oyo
Specialization: Electrical Engineering

Job Description

• To plan, coordinate, schedule, oversee installation and provide maintenance support of electrical distribution systems      

Responsibilities

•  Plans and oversees all activities relating to the operation, construction and maintenance of substations
• Develops and maintains design standards, material and equipment specifications, construction standards, and engineering practices for substations, supporting the delivery and maintenance of cost effective and high-quality substation assets
• Assesses engineering work processes and methods, designs, materials and equipment procurement, and construction services for efficient substation services
• Prepares new and modifies existing relay drawings including relay panel arrangements, single lines, three lines, station service AC/DC distribution diagram, AC schematics, DC elementary, equipment wiring, and relay panel wiring
• Provides technical expertise, direction and leadership for substation maintenance technicians to ensure the safety and reliability of the electric system
• Monitors technical aspects of the manufacture, installation, utilization, maintenance and repair of electrical systems and equipment to ensure satisfactory performance and compliance with specifications and regulations
• Coordinates periodic inspections, solves or recommends solutions to substation engineering problems, such as the adequacy of system protection, including relaying, control, and protective apparatus; system analyses involving performance, costs, characteristics of equipment, loads, energy flows, losses, etc.
• Evaluates and analyses distribution facilities and prepares reports on deficiencies, recommend upgrades, modifications and improvements

Qualifications and Requirements

• Deep understanding of principles and practices of power distribution operations
• Deep understanding of principles and practices of safety management
• Good knowledge of regulations and statutory requirements guiding substation systems
• Thorough knowledge of all types of electrical equipment, installation procedures, and maintenance
• Broad experience with wide variety of electrical apparatus used in power industry, such as transformers, breakers, switchgear
• Sound knowledge of protection and control schemes including the preparation of schematics and wiring diagrams
• Ability to apply technical expertise and guidance in the identification, analysis and resolution of problems
• Good report writing, verbal  and oral communication skills
• Good project management skills
• Good contract management skills (management of outsourced labor)
• Bachelor's degree with 15 years work experience

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Location: Ibadan, Oyo
Specialization: Web Development

Job Objectives

• Plan and the deliver web applications across multiple platforms, Create and maintain websites using standard HTML/CSS coding practice, Provide technical assistance to end users.  

Responsibilities

• Code new and existing projects using LAMP Stack/PHP code.
• Develop front-end web components using CSS, JavaScript, HTML5, node.js
• Customize platforms including Magento and/or WordPress.
• Follow agile methodologies and practices around requirement analysis, design,and development.
• Sending form data to RESTful APl's.
• Architect, create, and program relational database like MS SQL, MySQL, and Oracle.
• Manage Win/Linux servers.
• Code using web technologies including PHP, Ajax, and MS .NET.
• Work with and building responsive UI Design with industry standard frameworks.
• Work in a team environment creating and supporting applications
• Integration of the front-end and back-end aspects of the web application
• Integration with third party services e.g payment gateways
• Design of the overall architecture of web applications
• Implementation of a robust set of services and APIs to power the web application
• Building reusable code and libraries for future use
• Implementation of security and data protection

Qualifications and Requirements

• Knowledge of basic computer hardware
• Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows 8
• Extensive application and infrastructure support experience
• Working knowledge of a range of diagnostic utilities/ Systems analysis
• Ability to troubleshoot/ research into a wide range of technology issues
• Excellent written and oral communication skills
• Familiarity with API Creation and RESTful services
• Proficient knowledge of backend programming using PHP/Python and MVC frameworks such as Laravel and Codeigniter.
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• E-Commerce experience
• Teamwork and Verbal Communication.
• Cross-browser compatibility, Web User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (REST/SOAP), Multimedia Content Development, API's
• Bachelor's degree with 3-5 years work experience