Senior Network Consultant at Inlaks

Reports To: Head, Enterprise Business Unit (EBU)
Supervises: Junior Network Engineer
SBU/ Dept/Unit: Enterprise Business Unit

Accountability

• Responsible for interacting with Clients’ IT Strategists, Operations, Information Security, Business Owners, and Project Management teams to ensure operational availability
• Accountable for the networking and telecommunication infrastructures in EBU

Functions & Responsibilities

• Assist sales representatives with customer facing calls to help gather customer requirements
• Advise customers on the latest Cisco product offerings with a good understanding of the supported features
• Guide customers on design scenarios; upgrade paths, product road maps, and industry best practices
• Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members
• Conduct product demonstrations to familiarize the customers with the product(s) involved in the proposed solution
• Perform technical presentations to ensure understanding of the design and equipment requirements in support of the sales process
• Create a bill of materials for the sales representatives along with a clear outline of the benefits
• Produce Visio diagrams and proposals as required to help document the overall solution and illustrate the recommended design
• Handle and coordinate RFP responses as required
• Review, interpret and respond to detailed business requirements specifications (BRS) to ensure alignment between customer expectations and current or future ICT capability
• Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximise the return on technology investment
• Define and design technology solutions to assist the business in meeting their business objectives within the agreed enterprise architecture
• Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.
• Develop new opportunities and creating enterprise wide deployments as well as drive the technical account strategy, design and build innovative solutions, and overcome technical obstacles to drive successful deployments and create long term customer value
• Drive a team of technology professionals.
• Nurture and grow revenue base from current client base, use metrics and analytics to drive revenue and shorten lead and development times.
• Manage relationships, engagements and communications with external and internal customers/vendors/partners, drawing up architecture, technical documents, projects timelines and ensure objectives are met.
• Understand and properly communicate client’s expectations to the team
• Any other responsibility assigned by management

Key Performance Indicators

• Revenue from existing clients
• Revenue from new customers
• Number of upselling and cross selling opportunities
• Number of pre-sales activities that generated revenue

Skills / Competency Requirements
Required Knowledge, Skills & Abilities:

• Routing (ISR, ASR)
• Switching (Nexus)
• Load Balancing and Firewall technologies
• Collaboration
• Intrusion Prevention
• Wireless technologies
• Visio Skills
• Project Management
• Client Relationship Management
• PowerPoint Presentation Skills
• Proposal Design and Development
• Negotiation
• Prospecting
• Sales Planning and Closing
• Consultative Selling Skills

Generic Skills:

• Business Writing
• Initiative Taking
• Ownership
• Analytical Skills / Problem Solving
• Time Management
• Interpersonal Skills
• Meticulous approach to work
• Attention to detail
• Capable of meeting high standards
• Good problem-solving skills
• Strong proficiency in Microsoft Office, particularly Excel

Professional Requirements
Qualification:

• First degree in any related discipline    

Minimum Experience:

• Minimum 10 years of experience supporting Cisco core routing and switching related products
• Familiarity with at least one of the following Cisco technology categories: Security, Wireless, or Data center
• Cisco Certified Internetwork Expert (CCIE