Site Reliability Engineer at Moniepoint Inc.

Job Summary

• We are seeking a Site Reliability Engineer (SRE) responsible for ensuring our systems run smoothly and efficiently while engineering solutions to improve visibility, eliminate repetitive tasks, and increase system resilience. 
• The ideal candidate will balance real-time on-call responsibilities with strategic engineering work to achieve sustainable and scalable service reliability.

Responsibilities

• Participate in on-call rotations to detect and triage service and reliability issues across all environments. Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders.
• Create and maintain meaningful dashboards and alerts. Work with development teams to instrument their code to ensure visibility.
• Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability across both applications and infrastructure.
• Implement and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) defined by the engineering leadership.
• Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.

Requirements

• Minimum of 3 years of experience supporting enterprise applications as an SRE or similar role with proficiency in writing code in Java, Go or Python
• Good understanding of distributed systems concepts, microservices architecture and software design patterns.
• Hands-on experience with Kubernetes.
• You have managed applications on a major cloud provider (GCP, AWS, or Azure), and can troubleshoot common container issues.
• Experience setting up dashboards in Grafana and using APM tools like Datadog, New Relic, Signoz.
• You have a  Solid understanding of metrics, logs, and traces.
• Proficiency in SQL (e.g., PostgreSQL, MySQL).
• Ability to write complex queries to debug data issues and a basic understanding of database performance.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process:

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 
• Moniepoint is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.