Sales & Marketing Manager - Hotel at Kiote Services Limited

Primary Objective of Position

•     To solicit past and new business to ensure all revenue goals are achieved or exceeded and to manage accounts to achieve guest satisfaction.
•     The ideal candidate is highly motivated and determined to exceed revenue goals by using proven selling techniques including; cold calling by phone and in person, site visits, written communication and building relationships with clients.

Job Requirements

•     Excellent detail orientation skills as well as organizational and account management skills
•     Exceptional verbal and written communication skills
•     Minimum of 3+ years in hospitality, working as a leader
•     Knowledge of hotel room sales.
•     Experience in evaluating each piece of business to ensure business is the right fit and can be properly serviced
•     Handle accounts details so that all pertinent aspects of solicitation and closing are complete and documented.
•     Coordinate various departments' participation in servicing accounts.
•     Great follow up skills to book repeat business
•     Oversee client functions to ensure customer satisfaction
•     Responsible for meeting budgeted revenue goals and contributing to overall hotel catering dept. financial success, within approved booking guidelines
•     Follow-up on all leads generated through telemarketing, referrals, inquiries and repeat business.
•     Develop new accounts through research and solicitation calls.
•     Plan and participate in Sales trips and industry related meetings as appropriate to the assigned markets/territories.
•     Participate in departmental sales meetings, relevant operational meetings and pre-cons.
•     Maximize revenue by selling all facets of the Hotel, both orally and in written form to previous, current and potential clients.
•     Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.
•     Proficient computer skills including Word, Excel, PowerPoint.

Other requirements are:
Great negotiating skills, understanding of selling a vital property, great communication skills, a positive attitude, team player mentality, a heightened sense of urgency, and organizational, time management and goal oriented skills.