Receptionist at Hamilton Lloyd and Associates

Job Description

• Legal receptionists are the gatekeepers of a law firm or legal department. They work at the front desk in the law firm lobby or waiting area, greeting clients and visitors and answering incoming calls.

Job Responsibilities
Typical legal receptionist duties include:

• Greeting clients and visitors and answering visitor inquiries
• Take detailed messages and return phone calls.
• Answering and routing incoming calls on a multi-line telephone system
• Scheduling and routing clients
• Maintaining and scheduling conference rooms
• Maintaining the waiting area, lobby or other public areas
• Serving coffee or tea to guests
• Ordering supplies
• Scanning, photocopying, faxing and filing documents
• Collecting and routing mail and hand-delivered packages
• Verifying employee identification and issuing visitor passes
• Any other tasks as may be assigned.
• May handle additional administrative duties such as billing, data entry, word processing, establishing new case files and drafting simple correspondence.
• Personal Traits
• Since legal receptionists are often a visitor’s first business contact with the firm or company, a professional appearance and polished demeanor are important. Other personal traits necessary to the job are:
• Respect for confidentiality and discretion
• Attention to detail
• Positive, upbeat attitude
• Patience in dealing with difficult visitors
• Dependability

Job Specifications/ Skills

• University Degree is a requirement.
• Since the receptionist is often the first person with whom clients and visitors interact, he or she is important to the image of the firm and must be polished, professional and articulate.
• Legal receptionists must possess excellent interpersonal and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others.
• They must also have the ability to operate multi-line telephone systems and office equipment such as computers, printers, scanners, copiers and video conferencing equipment.
• Strong spelling and grammar skills are important in taking effective messages and drafting correspondence and reports.
• Familiarity with legal terms and jargon and an understanding of various office forms and legal documents is also crucial to the job.