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  • Posted: Dec 26, 2018
    Deadline: Not specified
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    So Fresh is Nigeria's number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle. At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices. We are big on quality, hygiene, freshness and excellent cu...
    Read more about this company

     

    Helpdesk/Customer Service Representative

    The Helpdesk Reps offer support and technical assistance to our online customers who are using our services and products. They also work closely with the dispatch riders.

    Job Duties

    • Responding to queries via chat, email, or phone
    • Providing technical assistance for questions and problems
    • Resolving problems with order placements and dispatch riders
    • Following up with customers to ensure full resolution of issues
    • Requesting feedback and/or monitoring calls and other methods of correspondence to improve services
    • Running reports to analyse common complaints and problems
    • Possesses ability to work well with minimal supervision.

    • Good telephone etiquettes

    Qualification

    Degree in Mass Communication or related courses with at least 1 year experience in same position.

    Method of Application

    Interested and qualify candidates to send their cvs to: hrteam@sofreshng.com

    Build your CV for free. Download in different templates.

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