Helpdesk/Customer Service Representative at So Fresh Neighbourhood Market December, 2018

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- Helpdesk/Customer Service Representative at So Fresh Neighbourhood Market
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Posted: Dec 26, 2018

Deadline: Not specified
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So Fresh is Nigeria's number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle. At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices. We are big on quality, hygiene, freshness and excellent cu...
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Helpdesk/Customer Service Representative
- Job Type Full Time
- Qualification
- Experience 1 year
- Location Lagos
- Job Field Customer Care
The Helpdesk Reps offer support and technical assistance to our online customers who are using our services and products. They also work closely with the dispatch riders.

Job Duties
- Responding to queries via chat, email, or phone
- Providing technical assistance for questions and problems
- Resolving problems with order placements and dispatch riders
- Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve services
- Running reports to analyse common complaints and problems
- Possesses ability to work well with minimal supervision.
- Good telephone etiquettes
Qualification

Degree in Mass Communication or related courses with at least 1 year experience in same position.
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Method of Application

Interested and qualify candidates to send their cvs to: hrteam@sofreshng.com

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Helpdesk/Customer Service Representative at So Fresh Neighbourhood Market

Helpdesk/Customer Service Representative

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Helpdesk/Customer Service Representative at So Fresh Neighbourhood Market

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