Deputy Head of Agency Operations at PricewaterhouseCoopers (PwC)

Reference Number: 130-PEO00979
Location: Nigeria
Department: People & Change Nigeria
Job type: Permanent

Roles & Responsibilities

• Ensures employees compliance with policies that promote the company strategy, culture, mission and vision
• Provides advice to Company Management regarding Corporate Services and implementation of agreed management decisions
• Contributes to organisational leadership and strategic planning
• Identifies and eliminates errors and gaps in the application of appropriate controls to Company’s business processes
• Leads and participates actively in interdepartmental working groups as required
• Evaluates the performance of the Department against stated objectives, developing performance measures and ensuring feedback to staff on the department’s performance in meeting targets and objectives
• Communicates process improvement strategies to employees
• Plans, organizes and leads teams for internal initiatives and ensures accountability
• Seeks to ensure the development of effective working relationships between the department and others across the Company
• Reviews and improves approaches for communication, visibility, and reporting for clients
• Improves client strategic approach and relationship growth approach
• Assists in hiring process for new talent
• Provides strong direction and leadership, ensuring clear strategic objectives are in place to guide the work of the department
• Supports the implementation and facilitation of relevant workshops and training courses
• Promotes a strong team culture
• Analyses industry trends, competitive threats, expansion opportunities and internal performance across all units
• Monitors the progress of the Company and its competition to ensure that all goals and benchmarks are met, as well as re-evaluating and adjusting them as needed
• Ensures the development, monitoring and management of department budget
• Contributes to the development and implementation of administrative, financial and operational procedural statements and guidelines for use by staff in the organization.

Requirements

• Minimum of first degree in any relevant discipline
• MBA or Masters in any Business related discipline
• Professional membership in the Insurance industry is required
• Project management certification is an added advantage
• Minimum of ten (10) years cognate experience in the industry, out of which five (5) years must have been spent at a senior management level.

Additional Information:

• This role demands a resourceful and highly organized individual with demonstrated capacity to simplify complex issues and recommend solutions and policy changes.
• The individual must have a comprehensive grasp of integrated agency workflows and operations, along with training in project management programs, tools and methodologies.
• The role calls for a highly analytical and strategic thinker, one who is able to pay critical attention to detail.
• The role also calls for good leadership, networking/ social skills, confident disposition, written and verbal communication skills, in-depth knowledge of the company’s activities, industry and competition.