KEY RESPONSIBILITIES
• Demonstrate customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint. Provide high quality, customer focused infrastructure support covering networks, and other related components in accordance with Service Level Agreement.
• Provide after hour support on need basis to support implementations or service interruptions
• Configure, setup and diagnose performance of workstations, servers and other peripherals
• Work as an escalation contact for incident and problem. Ensure detailed analysis of user problems and resolutions are entered into Incident Management System.
• Work closely with Globe Centre Infrastructure teams to manage the entire country infrastructure from inception through development, to post implementation support.
• Perform any other technical related function that may be assigned by the IT Coordinator Lead.
• Implement group corporate IT security standards and policies across all systems.
• Handle all tasks relating to backup of the servers on site according to GLOBE/IT standards and processes
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.
• Administer market health checks and Infrastructure monitoring as per service catalogue
• Work closely with relevant parties to resolve GLOBE issues to minimize incidents and system related problems.
• Lead or participate in team projects that enhance the quality or efficiency of support.
ENTRY REQUIREMENTS
• BSc (minimum of second class lower) or HND (minimum of upper credit) in Computer Science, Computer Engineering, Electrical/Electronic Engineering and any other related Computer or Engineering disciplines.
• Must have had one year Post NYSC IT experience.
• The following professional qualifications would be an added advantage: Microsoft Certified Systems Engineer, Cisco Certified Network Associate and Microsoft Certified Professional.
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