Front Office Manager at Alfred & Victoria Associates

Roles and Responsibilities

• Ensure 7/24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc.
• Ensure FO team to escalate all the network problem according to SLA, including availability KPI.
• Ensure all TT are followed and updated according to SLA.
• FO daily, weekly, monthly report design and quality improvement.
• FO handover report design and quality improvement.
• Create and perfect work flow & Ensure all TT are created within SLA.
• Ensure FO team get the newest topology and network information.
• Ensure FO team get the newest fault category and fault grading.
• Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting.
• Follow the critical network issues and update to NOC manager.
• Ensure FO team to do Data collection, Network performance collection and 7/24 monitoring.
• Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished.
• Ensure all the CR are properly recorded and followed.
• Ensure FO team to supervise and follow up all network equipment integration, ATP with project department.
• Ensure all the site access are under FO control and have reference number.
• Ensure a good and reasonable shift plan, especially during holidays and festival.
• Ensure the quality of shift handover.

Key Interfaces:

• FO Team.
• NOC Manager.
• Job Grade
• High.

Requirements
Education:

• Bachelor's Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science.

Experience:

• Detail knowledge in GSM, 3G and IP.
• Detail knowledge in Transmission: Microwave, Optical, Leased Lines.
• Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP).
• Good knowledge of network topology, traffic handling capabilities and traffic characteristics.
• Good knowledge of network performance / configuration parameters and their interpretation and use.
• Network service / performance focused.
• Good knowledge about network operation processes and interfaces.
• Good knowledge of network implementation / integration processes.
• 5 to 6 years of relevant working experience.

Skills:

• Performance management.
• Communication skills.
• Customer Expectation Management.
• Excellent team player.
• High level leadership skills (be able to manage a team of 70+).
• Excellent reporting and planning skills.
• Time management.
• Fault management.
• Good analytical and investigation technique.
• Excellent team player.
• Decision Making Skills.

Other Requirements:

• Ability to work off hours depending on Network outages and customer requests.
• 24 hours availability to support after office hours, and be able to relocate with in the country.
• Very good communication skill, Oral and written English.

Salary
Very attractive.