HR Operations Associate at Jumia Nigeria

Responsibilities

• This role will deliver the day-to-day support of Human Resources policies, programs and processes by providing quality real-time solutions to employee inquiries and requests.

In particular you will:

• Apply working knowledge and understanding of internal HR policies spanning employment, employee relations, benefits, compensation, payroll, training and HRIS to assist employees.
• Manage the employee experience through processes and programs that span across the employee lifecycle (onboarding, transfers, performance cycles, engagement surveys and offboarding).
• Maintain the HRIS database and employee files; develop forms and processes for all employee-related actions
• Assist with all HR related processes and forms for onboarding and offboarding employees.
• Develop, schedule and facilitate new employee orientations.
• Assist in the administration of all company benefits and communication, including but not limited to health, medical, dental, life insurance; leaves and workers’ compensation
• Work with HR and business management in implementing recognition programs that promote corporate values and enhance employee retention
• Assist with Performance Management programs.
• Collaborate with Benefits and Compensation to implement the merit increase process and support the focus on employee performance
• Manage and coordinate succession planning process across multiple sites, including developing and reporting metrics and presentations related to current succession planning status, areas for improvements, and improvement plans.
• Perform data analysis, compilation and/or preparation of confidential reports and statistics for various purposes i.e. headcount, retention, turnover, etc.

Required Skills & Qualifications

• Bachelor's Degree and progressive responsibility in HR to include at least 5 years’ experience leading an HR operations or HR shared service function
• Experience with HR programs such on-boarding, employee relations, recruiting, engagement initiatives, policy interpretation/administration.
• Ability to manage HR project roll-outs and on-going people processes within client group.
• Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books, and experience with HR systems.