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  • Entry Level Vacancies at Kiote Services Limited

  • Posted on: 10 September, 2014 Deadline: Not Specified
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  • Kiote Services Limited is recruiting to fill the position of:

    Call Centre Agent


    Job Description:
    This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities include:


    •     Answer and route calls
    •     Provide accurate responses and information
    •     Identify and escalate priority issues
    •     Follow up as necessary
    •     Utilize on-line knowledge data base to answer questions about operations and services
    •     Research required information
    •     Complete call logs
    •     Work: Saturday and Sunday

    Qualified Candidates must be proficient in these areas:

    •     Relevant computer applications
    •     Strong Data Entry skills
    •     Effective Customer Service skills
    •     Strong verbal, written and listening skills
    •     Strong problem solving skills
    •     Attentive to detail
    •     Initiative
    •     Good judgment
    •     Resilience and adaptability
    •     Able to remain calm and conduct themselves in a professional manner
    •     Team leader

    Experience and Qualifications:

    •     University Degree
    •     1-3 Year Call Centre Experience

    go to method of application »

    Junior Call Centre Agent


    Job Description:
    Below are some of the basic job description:

    •     Receive inquiry calls from customers
    •     Identify customer issues and provide possible solutions
    •     Record client information
    •     Give step by step instruction to customers

    Skills and Competency Requirements are:

    •     Strong use of English language in both verbal and written.
    •     Must have strong computer skills including Microsoft Office
    •     Must be analytical and keen to details.
    •     Ability to talk while encoding data on the computer.
    •     Must be patient and courteous
    •     Able to professionally take constructive criticism
    •     Demonstrates good conflict resolution skills
    •     Works well in a high volume, fast paced environment
    •     Able to work effectively without supervision
    •     Able to sit for up to eight hours

    Experience and Qualifications:

    •     University Degree
    •     Entry Level


    Method of Application

    Qualified candidates should forward copies of applications and CV in MS-WORD format using the job applied for as the subject of the mail to:

    Note: Shortlisted candidates will be contacted with further information on assessment.

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