You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Entry Level Vacancies at Kiote Services Limited

  • Posted on: 10 September, 2014 Deadline: Not Specified
  • View Jobs in General View All Jobs at Kiote Services Limited
  • Subscribe to free job alerts
  • If you have not been getting our emails, check your Spam folder folder on Yahoo or Promotions tab on Gmail; mark us as Not Spam and add us to your contact list. Learn how to

    Kiote Services Limited is recruiting to fill the position of:

    Call Centre Agent


    Job Description:
    This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities include:


    •     Answer and route calls
    •     Provide accurate responses and information
    •     Identify and escalate priority issues
    •     Follow up as necessary
    •     Utilize on-line knowledge data base to answer questions about operations and services
    •     Research required information
    •     Complete call logs
    •     Work: Saturday and Sunday

    Qualified Candidates must be proficient in these areas:

    •     Relevant computer applications
    •     Strong Data Entry skills
    •     Effective Customer Service skills
    •     Strong verbal, written and listening skills
    •     Strong problem solving skills
    •     Attentive to detail
    •     Initiative
    •     Good judgment
    •     Resilience and adaptability
    •     Able to remain calm and conduct themselves in a professional manner
    •     Team leader

    Experience and Qualifications:

    •     University Degree
    •     1-3 Year Call Centre Experience

    go to method of application »

    Junior Call Centre Agent


    Job Description:
    Below are some of the basic job description:

    •     Receive inquiry calls from customers
    •     Identify customer issues and provide possible solutions
    •     Record client information
    •     Give step by step instruction to customers

    Skills and Competency Requirements are:

    •     Strong use of English language in both verbal and written.
    •     Must have strong computer skills including Microsoft Office
    •     Must be analytical and keen to details.
    •     Ability to talk while encoding data on the computer.
    •     Must be patient and courteous
    •     Able to professionally take constructive criticism
    •     Demonstrates good conflict resolution skills
    •     Works well in a high volume, fast paced environment
    •     Able to work effectively without supervision
    •     Able to sit for up to eight hours

    Experience and Qualifications:

    •     University Degree
    •     Entry Level


    Method of Application

    Qualified candidates should forward copies of applications and CV in MS-WORD format using the job applied for as the subject of the mail to:

    Note: Shortlisted candidates will be contacted with further information on assessment.

  • ❮ Back to All Jobs
  • Know more about Kiote Services LimitedSimilar Jobs
  • Search for jobs by keyword
  • TMT Investment Managing Director at Fosun RZ Capital
  • MD/CEO at M-P Infrastructure Limited
  • Conference Producer at Clarion Events West Africa
  • Front Desk/Personal Assistant at BluePoint Global Services Limited
  • Litigation Counsel at Country Chambers
  • Project Manager at the Unofficial Christmas Party
  • Mobile App and Web Developer at Topstep Nigeria Limited
  • Marketer-Chartered Services at Vodstra Limited
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
Send your application through

Yahoomail Gmail Hotmail