Call Centre Agent at Kiote Services Limited

Job Description:
This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities include:

Responsibilities

•     Answer and route calls
•     Provide accurate responses and information
•     Identify and escalate priority issues
•     Follow up as necessary
•     Utilize on-line knowledge data base to answer questions about operations and services
•     Research required information
•     Complete call logs
•     Work: Saturday and Sunday

Requirements
Qualified Candidates must be proficient in these areas:

•     Relevant computer applications
•     Strong Data Entry skills
•     Effective Customer Service skills
•     Strong verbal, written and listening skills
•     Strong problem solving skills
•     Attentive to detail
•     Initiative
•     Good judgment
•     Resilience and adaptability
•     Able to remain calm and conduct themselves in a professional manner
•     Team leader

Experience and Qualifications:

•     University Degree
•     1-3 Year Call Centre Experience