Entry Level Vacancies at Kiote Services Limited

Job Description:
This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities include:

Responsibilities

•     Answer and route calls
•     Provide accurate responses and information
•     Identify and escalate priority issues
•     Follow up as necessary
•     Utilize on-line knowledge data base to answer questions about operations and services
•     Research required information
•     Complete call logs
•     Work: Saturday and Sunday

Requirements
Qualified Candidates must be proficient in these areas:

•     Relevant computer applications
•     Strong Data Entry skills
•     Effective Customer Service skills
•     Strong verbal, written and listening skills
•     Strong problem solving skills
•     Attentive to detail
•     Initiative
•     Good judgment
•     Resilience and adaptability
•     Able to remain calm and conduct themselves in a professional manner
•     Team leader

Experience and Qualifications:

•     University Degree
•     1-3 Year Call Centre Experience

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Job Description:
Below are some of the basic job description:

•     Receive inquiry calls from customers
•     Identify customer issues and provide possible solutions
•     Record client information
•     Give step by step instruction to customers

Requirements
Skills and Competency Requirements are:

•     Strong use of English language in both verbal and written.
•     Must have strong computer skills including Microsoft Office
•     Must be analytical and keen to details.
•     Ability to talk while encoding data on the computer.
•     Must be patient and courteous
•     Able to professionally take constructive criticism
•     Demonstrates good conflict resolution skills
•     Works well in a high volume, fast paced environment
•     Able to work effectively without supervision
•     Able to sit for up to eight hours

Experience and Qualifications:

•     University Degree
•     Entry Level