Junior Call Centre Agent at Kiote Services Limited

Job Description:
Below are some of the basic job description:

•     Receive inquiry calls from customers
•     Identify customer issues and provide possible solutions
•     Record client information
•     Give step by step instruction to customers

Requirements
Skills and Competency Requirements are:

•     Strong use of English language in both verbal and written.
•     Must have strong computer skills including Microsoft Office
•     Must be analytical and keen to details.
•     Ability to talk while encoding data on the computer.
•     Must be patient and courteous
•     Able to professionally take constructive criticism
•     Demonstrates good conflict resolution skills
•     Works well in a high volume, fast paced environment
•     Able to work effectively without supervision
•     Able to sit for up to eight hours

Experience and Qualifications:

•     University Degree
•     Entry Level