Vacancies at Swiss International Hotels & Resorts

Job Description:

•     To ensure service delivery at every point of sale in the Food and Beverage Department.
•     Supervising and co-ordinating of the Food and Beverage Department.
•     To ensure that the customers' promises are delivered and that customers are satisfied within the framework of financial targets set.
•     To ensure that guests receive high quality service
•     To ensure that the applicable regulations are complied with
•     To be responsible for his or her own results
•     To optimise the supply chain and the use made of raw materials

Requirements

• Applicants should have 3-5 years of experience.

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Job Description includes;

•     Assist in keeping the hotel reception area clean and tidy, at all times
•     Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
•     Administer all reservations, cancellations and no-shows, in line with company policy
•     Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
•     Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
•     Conduct regular security checks throughout the day and report any security issues to line manager
•     Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
•     Provide reports, as required, for housekeepers and management
•     Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
•     Maintain personal knowledge by completing in-house training and workbooks
•     Always adhere to all company policies and procedures and licensing laws
•     Be involved and contribute at team meetings
•     Carry out instructions given by the management team and head office
•     Applicants should be not be less 5.8ft.