Job Openings at CourierPlus

Job Descriptions

• Greet and attend to customers
• Provide accurate information (e.g. product features, pricing, discounts, terms and conditions etc)
• Answer customers’ questions about specific products / services
• Cross-sell products& services
• Ensure daily cash collections are remitted to the bank within 24hours and evidence of remittance send to finance department immediately with copies kept at the shop for audit purpose.
• Encourage customers to use POS
• CSE should not for any reason carry out credit transaction
• Ensure fliers and waybills are fully stocked
• Manage returns of merchandise from e-commerce and send them to head of ecommerce within 48hours
• Coordinate with the Retail Sales supervisor to provide excellent customer service
• Inform customers about discounts and special offers
• Provide customer feedback to the business manager
• Ensure cleanliness of the shop at all times

Qualification

• OND

Typical Responsibilities

• Issue debit and credit memos and statements to customers, cancel or void invoices, and respond to customer concerns relating to billing
• Monitoring customers’ accounts and balances – racking invoices status.
• Monitor payments from customers, exceptions, which if a client has paid late or missed payments could involve undertaking legal action.
• Send reminders to respective customers while using the ageing report
• Builds and maintains close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments.
• Maintaining contact with clients to ensure invoices are clear for payment
• Resolving queries both internally and externally around outstanding invoices
• Providing accounts information to internal departments
• Liaising with customers, as well as internal personnel including the sales team in respect to changes, exceptions, and such like.

Qualification

• BSc / HND degree in Accounting, Finance, Marketing or relevant field.