Job Opportunities at BetKing Nigeria

Betking Nigeria, a young, thriving and the fastest growing company in the Nigerian gaming industry, is looking to fill the role of a Business Development Representative (Niger). We are setting the pace in redefining the industry by employing world class business practices driven by a diverse, mostly young, smart, passionate and highly innovative individuals.

Our compensation and benefit packages are highly competitive, and our working environment enables the growth and contributions of talent. Betking is so fast paced it gives no room for boredom.

The Wow

You will have opportunities to grow strong relationships with customers, connecting with business partners and kingmakers in developing the assigned territory profitably. This position requires a daily visit to agent shops for sales optimization and Inspections of prospective agents.

Reporting Line:

You will report to the Regional Sales Manager.

What's in it for You:

• You will work closely with the Business Partner to grow the agency base in their assigned territory.
• Have daily visit to agents’ shops for Sales Optimization, adherence to standards and profitability of territory.
• Responsible for all the BetKing activities within the assigned territory.
• Engaging prospective agents for shop inspection, preparing reports and recommendations.
• Advise & drive the agents as regards the achievement of sales targets and profit objectives for Sport & Virtual.
• Giving sales presentations for prospects for credibility of the business and its products.
• Resolving technical issues experienced by agents in the assigned territory promptly.
• Resolving Proximity Issues following the Proximity Guidelines and Providing feedback.

Who are You?

• You have a bachelor’s degree or equivalent in a relevant discipline.
• Must have completed NYSC.
• You have 1+ years’ experience in Sales.
• You have a proven track record of successful relationship management.
• Solid experience with Microsoft Office.
• You reside in Minna or Niger state.

Extra Awesome:

• Exceptional networking knowledge and skills.
• Excellent listening, negotiation and presentation abilities.
• Willingness to sign confidentiality agreement and protect trade secrets.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.

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 Betking Nigeria, a young, thriving, and the fastest growing company in the Nigerian gaming industry, is looking to fill the role of a Commercial Training Specialist. We are setting the pace in redefining the industry by employing world class business practices driven by a diverse, mostly young, smart, passionate and highly innovative individuals. There will be ample opportunity to progress your own skills, develop your knowledge and be part of a multicultural, friendly environment.

Our compensation and benefit packages are highly competitive, and our working environment enables the growth and contributions of talent.

The Wow

You will leverage on your passion for presenting seemingly complex information in a simple understandable form. You will support the Commercial Team in delivering effective product training and interventions for growth and profitability of Kingmakers.

The Reporting Line:

This role reports to the Sales Capability Manager.

What's in it for You:

• You will be facilitating training programmes. This means developing relevant training styles and using presentation tools.
• Assessing knowledge and skills gap using necessary tools and techniques.
• Managing training projects end-to-end and evaluating interventions.
• You will be preparing relevant reports and track relevant metrics where necessary.

Extra Awesome

• You have first degree or equivalent in a relevant discipline.
• Three to Five years post NYSC relevant work experience.
• You are available to work in Benin or currently reside in Edo State.

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 Betking Nigeria, a young, thriving and the fastest growing company in the Nigerian gaming industry, is looking to fill the role of a Knowledge Base Specialist. We are setting the pace in redefining the industry by employing world class business practices driven by a diverse, mostly young, smart, passionate and highly innovative individuals. As a start-up, we seek the best match.

Our compensation and benefit packages are highly competitive, and our working environment enables the growth and contributions of talent. Betking is so fast paced it gives no room for boredom. Our corporate HQ offers on-site benefits that drives positive employee experience.

The Opportunity

This is the opportunity to maintain, expand a database of content with oversight for identifying content and knowledge gaps. You will ensure that our customers and our internal teams have the most accurate and accessible information about Betking products, including each product's core functions, troubleshooting techniques, and use case recommendations. We are a culture that thrives on learning and creates the environment for high performance. Not only that, you yourself can thrive, learn and progress with Betking.

Job Purpose

You will ensure that our customers and our internal teams have the most accurate and accessible information about Betking products, including each product's core functions, troubleshooting techniques, and use case recommendations.
You will maintain and expand a database of content with oversight for identifying content and knowledge gaps, and will work with internal experts to create or amend content to fill those gaps. Additionally, this plays a key part in leading our suite of self-service programs to assure that information is easy to find, easy to understand, and consistent across all channels

How You'll Add Value

• You will own the systems and processes for the overall knowledge base operations, including the inter-connectivity of content with other channels and tools.
• Leading our self-service initiatives to ensure that content is organized and presented in a way that makes finding and accessing the relevant content efficient and intuitive.
• Partnering with internal experts and other Betking teams to create and maintain product specification, use, and troubleshooting content in Betking's Knowledge Base.
• Developing a clear and engaging style guide for all Support content to assure the content is accessible and understandable.
• Conducting regular reviews of all content to assure accuracy, measure the effectiveness of each resource, and propose improvements to the knowledge base system.
• Conducting periodic knowledge verification on all KCR (Key Customer Related) jobs, and monitoring KB performance, trends and usage to take appropriate actions to improve productivity.
• Designing user experience and developing business requirements to enhance homepage layout.
• You will identify special techniques to improve content templates, research and author style guides of knowledge management.
• Documenting and creating KM processes and Standard Operating Procedures (SOPs)

You are Good at:

• Bachelor's degree or equivalent in a relevant discipline 3+ years experience in the related area.
• Knowledge Management and Training experience
• Possess Certified Information Professional (CIP) and/or KM Certification, or industry equivalent is highly desired.
• Experience with new tools and techniques to produce and manage knowledge content, including knowledge base systems such as Salesforce, Egain, and Lithium.
• Proven technical writing ability and excellent communication (speaking/listening/writing) skills.
• Proactive self-starter who works well independently as well as in a group.

Extra Awesome

• You have ability to develop partnerships and collaborate with other business and functional areas
• Capacity to execute in a fast paced, high demand, environment while balancing multiple priorities
• Consistently work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• You have excellent verbal, written, and interpersonal communication skills
• Hands-on experience with collection, creation, editing, tagging, and curation of knowledge assets
• Your profound writing, editing, and proofreading skills are top notch
• You support multiple projects in a fast-paced environment; and excel as an exceptional communicator and facilitator
• Expert in influence and negotiation, with deep understanding of effective change management
• You enjoy working in an open office, team environment
• Knowledge of self-service, community, knowledge management processes and technologies are your forte

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 Betking Nigeria, a young, thriving and the fastest growing company in the Nigerian gaming industry, is looking to fill the role of a Quality Assurance Specialist. As an organization, we are looking to fill this role with the best match.

Our compensation and benefit packages are highly competitive, and our working environment enables the growth and contributions of talent. Betking is so fast-paced it gives no room for boredom.

The Opportunity

You will have the opportunity to be deeply involved in calibrating, monitoring and supporting the quality standards of Betking’s contact center and Back Office across all channels of interaction. Also ensure that Customer Support Representatives maintain a consistent high level of customer service in line with the agreed service level and uniformity in customer experience.

Reporting Line: You report to Chief Customer Experience Officer

What's in it for You

• You will conduct quality assurance /control functions for compliance to a total quality management framework across all of Contact Centre and Back Office Operations.
• Conducting regular audits on Key Customer Related processes to ensure operational efficiency.
• Producing intelligence and trend reports to manage efficiency indicators of the department.
• Investigating activities on Customer Complaints, initiate and drive activities impacting the attainment of Betking’s Customer Experience quality objectives.
• Conducting performance gap analysis and present propositions to the training unit for onward intervention.
• Preparing/compiling agreed periodic activity and performance reports for the attention of the Contact and Back Office Management.
• You will assist in optimal utilization of Quality Monitoring systems and applications in the Quality operations.

Who Are You

• You have a first degree or its equivalent in a relevant discipline.
• At least 5 years experience in a multi-channel contact center.
• You have 2-3 experience as a quality assurance analyst in a multi-channel contact center.
• Expertise in data management, data analysis, reporting word processing, and project management skills.
• Multi-lingual (English and Hausa) preferred.

Extra Awesome

• You have an excellent customer service and interpersonal skills.
• You communicate well in English language verbally and in writing.
• Research, analytical and problem-solving skills.
• Knowledge and effective use of quality management processes and tools.
• Advanced (“Power User”) Microsoft Office Suite with excellent editing and proof-reading skills.
• Experience in creation and execution of validation plans, change control, tracking and data analysis to support process improvement and quality initiatives preferred
• Coordinates and facilitates call calibration sessions for the Contact Center Team Leaders.

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 Betking Nigeria, a young, thriving, and the fastest growing company in the Nigerian gaming industry, is looking to fill the role of a Training Specialist - CX. We are setting the pace in redefining the industry by employing world class business practices driven by a diverse, mostly young, smart, passionate and highly innovative individuals. There will be ample opportunity to progress your own skills, develop your knowledge and be part of a multicultural, friendly environment.

Our compensation and benefit packages are highly competitive, and our working environment enables the growth and contributions of talent.

The Wow

You will leverage on your passion for presenting seemingly complex information in a simple understandable form. You will support Customer Experience in delivering effective product.soft skills training and interventions for growth and capability of Kingmakers.

The Reporting Line:

This role reports to the Chief Customer Experience Officer.

What's in it for You:

• You will be facilitating training programmes. This means developing relevant training styles and using presentation tools.
• Assessing knowledge and skills gap using necessary tools and techniques.
• Managing training projects end-to-end and evaluating interventions.
• You will be preparing relevant reports and track relevant metrics where necessary.

Extra Awesome

• You have first degree or equivalent in a relevant discipline.
• Three to Five years post NYSC relevant work experience.
• You are available to work in Lagos.

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 Betking Nigeria, a young, thriving and the fastest growing company in the Nigerian gaming industry, is looking to fill the role of a IT Support Engineer Level 1. We are setting the pace in redefining the industry by employing world class business practices driven by a diverse, mostly young, smart, passionate and highly innovative individuals.


Our compensation and benefit packages are highly competitive, and our working environment enables the growth and contributions of talent. Betking is so fast paced it gives no room for boredom. Our corporate HQ offers on-site benefits that drives positive employee experience.

The Wow

You will be responsible for operation, management and support of the infrastructure services and solutions in a fast-paced environment.

Reporting Line:

You will report to the IT Operations Manager

What's in it for You:

• You will provide level 1 IT support for end-user hardware and software applications.
• Assigning and resolving Service Desk requests with defined SLA.
• Maintaining IT inventory and managing delivery from procurement department.
• Monitoring and reporting failures in WAN and LAN network.
• Maintain and periodically service printers, scanners and other devices, including replacement of parts.
• Documenting user guide on commonly used application and contribute to our IT knowledge base.

Who are You?

• You have a bachelor’s degree enhanced with relevant technical training and certification or equivalent.
• A 0-2 years’ experience in a similar role.
• Hands-on knowledge of computer hardware and software; Windows OS, macOS and Linux OS.
• Have average skills in supporting and troubleshooting LAN's and WAN's and related protocols and technologies (i.e. TCP/IP, FTP, VoIP, web, etc.).
• You are comfortable working with wireless printers, layer 3 switches and servers.
• Possesses basic understanding of cloud technologies – Azure, AWS or GCP. and configuration of Access Points, routers and switches.

Extra Awesome:

• You take a logical approach to analyzing problems and excellent troubleshooting skills.
• Sound communication and written skills.
• High level of integrity and discipline.
• Grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner.

Location  Lagos  Application Link

Location Ibadan  Application Link

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We are currently looking to fill the role of Experiential Manager. This role reports to the Head of Marketing and is based here in Lagos.

Why You Should Be Interested In This Role

You will have the opportunity to work in a world class environment with great people doing great things. The marketing team for one, are particularly proud of themselves and what they can achieve together.

In this role, you will excel at growing punters (i.e. our customers) acquisition and loyalty by translating Marketing strategies into memorable brand experiences and activations.

You Are Great At:

• Communication ( both written and verbal)
• Providing leadership and influencing key stakeholders
• Quickly adapting to the changing priorities and business ecosystem dynamics
• Applying your extensive knowledge of branding principles and tactics to deliver results
• Delivering results without being supervised
• Using MS Office Applications

Required Qualifications/Experience:

You hold;

• Degree (HND or B.Sc) in Graphic Design, Art, Computer Science or related fields
• Minimum of 7 years cognate experience in the same or similar role; must include at least 3 years in supervisory/senior capacities

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 Betking Nigeria, a young, thriving and the fastest growing company in the Nigerian gaming industry, is looking to fill the role of a Product Release and Monitoring Specialist. We are setting the pace in redefining the industry by employing world class business practices driven by a diverse, mostly young, smart, passionate and highly innovative individuals. As an organization, we seek the best match.

Our compensation and benefit packages are highly competitive, and our working environment enables the growth and contributions of talent. Betking is so fast paced it gives no room for boredom. Our corporate HQ offers on-site benefits that drives positive employee experience.

The Opportunity

This is the opportunity to own the seamless assimilation of the product into the market starting with the internal team, obtain feedback on newly released products and pass them through to the product owners for action. We are a culture that thrives on learning and creates the environment for high performance. Not only that, you yourself can thrive, learn and progress with Betking.

Job Purpose

The Product Release & Monitoring Specialist will responsible for the final stages of the product development life cycle starting from the launch planning through execution and subsequently monitoring. Your job is to own the seamless assimilation of the product into the market starting with the internal team, obtain feedback on newly released products and pass them through to the product owners for action.

Your Team Relationship:

• Head of Products
• Customer Xperience
• Information Technology
• Product Owners

What's in it for You:

Release management

• You will map out release plans in preparation for the launch of a new product or feature
• Actively engage with key stakeholders in house in executing product launches
• Following up with customer support, commercial and other external stakeholders to obtain feedback, identify issues and bridge knowledge gaps relative to the launch of a new product or feature
• Liaise with the product owners in resolving or modifying bugs and features respectively
• Document and track release notes for references

Product Monitoring

• You will determine, monitor and analyze key product performance metrics and identify actions to be taken
• Developing user journey maps that are considered during testing infusing quality checks in the process
• Keeping a record of each product monitoring round for reference – a bug tracking system is included here
• Assisting with the analysis of issues that may arise within the system discovered during tests or from end-user feedback
• Draw recommendations from monitoring activities and relating them to the product owners 
• Coordinate release preparation with training, support, marketing; ensuring release notes and other crucial details are properly communicated
• Working closely with developers and product owners to ensure quality is considered relative to the types of tests that are run
• Leading the UAT every time there are new or updated releases on all platforms; following up with product owners and developers to identify and fix root cause of product downtime 
• Collaborate with the product owner relative to new feature releases 
• Liaise with customer experience department to identify customer pain-points and relate to the product owners for action
• Monitor and respond to external contributors including competitive analysis and technology trends

Operations

• Product reporting accuracy
• Innovation: Recommendation based on monitoring activities
• Frequency of down-times (based on category)
• Customer satisfaction: User experience and product performance

What a day looks like:

• Monitor and report on product performance
• Follow up on customer-affecting queries for resolution

You are Good at:

• User Experience (UX)
• Strong Communication Skills (Written and verbal)
• Ability to analyze problems and provide clear recommendations
• Analytical and Data driven
• Experience with test automation tools and strategies

Attributes

• Technical Skills
• Customer Experience knowledge
• Process documentation
• Data analysis

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The Opportunity

Joining the Betking team provides you the opportunity to work in a world class environment with great people doing great things. You will drive efficient marketing investment decisions by developing and managing a central paid digital media advertising strategy which delivers optimal ROI and growth across key metrics.

How Will You Contribute?

In this role, you will

• Lead the development and implementation of Betking's media strategy for contents and brand marketing across all digital channels.
• Drive the growth of search engine rankings as well as plan and execute all activities across Paid Search, SEO, Paid Social, Affiliates and Display
• Manage the relationships and performance of media agencies as well as related influencers to support the execution of digital advertising campaigns.
• Present insight and learning to the Marketing team as part of the regular review cycle Collaboration and stakeholder management
• Manage PPC and paid social campaigns including planning, set-up, analysis and reporting to deliver effective digital media marketing.
• Work with the PR/Brand communication teams to deliver robust integrated marketing campaigns.
• Continuously lead co-creation of content and deployment of paid campaigns combining data analysis with creative brand marketing to optimise ad spend
• Manage communication content across all digital media channels; including web and landing pages to drive improved results on ROI.

You are a Natural @

• Key social media platforms (Facebook, Twitter, Instagram), Google suite (AdWords, Analytics) and social listening
• Understanding and creating insights from marketing-related data with a strong eye for details
• Using relevant tools to maximize audience engagement.
• Website optimization

Required Experience & Qualification

• Bachelor's degree in relevant discipline or related fields
• At least 5 years cognate experience in the same or similar role