Latest Vacanices at Workforce Group

Location: Lagos (Island and Mainland)

Job Description

• He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• HND/BSc in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills
• Must be Fluent in English and one other Language
• One or two years’ experience working in a related job role.
• Must be resident in Lagos.

Perks:

• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types

Remuneration
Attractive Basic pay and other benefits

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Job Summary

• The main responsibility of an Executive assistant is to manage the day-to-day operations of the executive,
• Enhance executive's effectiveness by providing information management support; representing the executive to others, organizing and maintaining files and records, planning and scheduling meetings and appointments, managing projects and conducting research.

Job Description

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives' calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Oversee the performance of other clerical staff
• Act as an office manager by keeping up with office supply inventory
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

Key Responsibilities

• Have a detailed understanding of the full Microsoft Office suite
• Ability to organize a daily workload by priorities and must be able to meet deadlines in a fast-paced quickly changing environment
• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Accurately recording minutes from meetings. Greeting visitors and deciding if they should be able to meet with executives
• Performing office duties that include ordering supplies and managing a records database.

Job Requirement
we are looking for a candidate who fulfill these requirements

• Work experience as an Executive Assistant
• Personal Assistant or similar role
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
• Excellent verbal and written communications skills
• Discretion and confidentiality
• B.Sc/HND in any field

Perks

• Excellent MS Office knowledge Excellent verbal and written communications skills Discretion and confidentiality.