Call Center Agent at Workforce Group

Location: Lagos (Island and Mainland)

Job Description

• He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• HND/BSc in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills
• Must be Fluent in English and one other Language
• One or two years’ experience working in a related job role.
• Must be resident in Lagos.

Perks:

• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types

Remuneration
Attractive Basic pay and other benefits