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ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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Job ID: 22
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
- To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs):
- Incident Management (First Call Resolution)​​​
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Job ID: 28
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom
Purpose of the Job (Brief)
- Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc.
- To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results
- Incident Management (Complex/advance Call Resolution)
- Prompt Response to inbound calls and emails
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
- Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
- Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Innovative problem-solver who can generate workable solutions and resolve complaints.
- Excellent business communication skills both verbal and written.
Work Experience:
- Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
- A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
- At least 4 years work experience in similar role.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Job ID: 33
Location: Lagos Island, Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, Corporate Sales
Location: Island
Travel Frequency: Rarely
Purpose of the Job
- The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
- The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
- The territory manager manages and oversee account managers working within the given territory.
Expected Key Results:
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Understanding of Strategic Accounts
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
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Job ID: 24
Location: Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, NSD
Travel Frequency: Rarely
Purpose of the Job
- The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
- Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements.
- Bridge the gap between the business problems and the technology solutions. Business performance analysis.
Expected Key Results (Detailed KPIs):
- Business Scope and Specification Management
- Conduct feasibility studies, from a technological and organizational perspective, and document findings
- Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
- Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
- Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
- Market Assessment and Competitive Analysis
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
- Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.
Other Requirements:
- Customer Focused
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
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Job ID: 29
Location: Lagos
Travel Frequency: Occasional
Department: Group Infrastructure Unit
Job Function: Software Development
Sub Division: Monitoring and Command Centre
Reporting to: Manager, Monitoring and Command Centre
Purpose of Job
- To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.
Expected Key Results (Detailed KPIs)
- Application development
- Server/Application Administration
- Project Management
- Dashboard development
Educational Qualifications & Functional Skills
- University Degree in Engineering
- Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
- Ability to leverage technology to develop and enhance functional competencies
- Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
- Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.
- Knowledge of networking and network monitoring/management.
- Knowledge and experience with various web technologies.
- Open Source software customization.
- Knowledge of current IT trends and technologies in software development.
- Ability to learn new things quickly.
Work Experience:
- Experience in Linux and monitoring system environment
- Sound understanding and extensive experience in SNMP. TR-069 and network management
- Experience in Perl, PHP, and Python
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Job ID: 38
Location: Lagos
Department: Information Systems and Technology
Sub Division: Information Systems & Technology
Job Function: System Administration
Reporting to:Head, Information Systems & Technology
Travel Frequency: Occasional
Purpose of the Job
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure
Expected Key Results:
- Administer server’s infrastructure in accordance with standards and project/operational requirements
- Identify and promote best systems administration practices and patterns
- Perform continuous system monitoring
- Provide Tier II/other support
- Participate in disaster recovery planning and testing
- Identify approaches that leverage our resources and provide economies of scale
Educational Qualifications & Functional Skills
- Minimum 2.1/Upper Credit Bachelor's degree or equivalent Engineering or Information Technology or Computer Science
- Systems Administrative role in Linux environment
- Previous years of experience working in ISP environment
Work Experience:
- Linux, Windows Server, Solaris administration experience necessary, in that order of preference
- Experience with scripting, installation and migration concepts – in Bash, Perl, Python
- Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
- Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
- Experience deploying and administering web servers – Apache/Nginx/Tomcat
- Working knowledge of cloud technologies like OpenStack, a plus
- Experience with Dev/Ops tooling to build, configure and deploy, a plus
- Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
- Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
- Experience supporting a high traffic customer facing website infrastructure
- Experience administering and troubleshooting load balancing appliances in a production environment.
Other Requirements:
- Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
- Project management skills a definite asset
- Strong understanding of the organization’s goals and objectives
- Problem solver
- Ability to work under pressure
- Customer Focus
- Tech savvy
- Team work
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Job ID: 35
Department: Network Services Division
Function: Business Development
Reporting to: Territory Manager
Location: Port Harcourt
Travel Frequency: Rarely
Purpose of the Job
- The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
- The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results:
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
Requirements:
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Location: Trans Amadi Estate, Port Harcourt Application Link
Location: Lekki/ Ikeja/ Victoria Island/ Apapa Application Link
Method of Application
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