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  • Posted: Jun 10, 2019
    Deadline: Jul 31, 2019
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  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    ipNX Technical Support Engineer (i-TAC Engineer)

    Job ID: 22
    Location: Lagos
    Department: Service Assurance
    Function: Technical Support
    Reporting to: Service Assurance Manager
    Work Schedule: Shift
    Travel Frequency:  Seldom

    Purpose of the Job

    • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
    • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction. 

    Expected Key Results (Detailed KPIs):

    • Incident Management (First Call Resolution)​​​
    • Prompt Response to inbound calls and emails
    • Follow up on unresolved complaint/ open tickets to closure
    • Timely Escalation/feedback to relevant units.
    • Preparing Technical Reports

    Educational Qualifications & Functional Skills

    • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
    • CCNA, CCNP (Desired)
    • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
    • Excellent business communication skills both verbal and written.
    • Work Experience:
    • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
    • Knowledge and experience with network security (IPSec Firewalls) are desirable.
    • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

    Other Requirements:

    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self Development
    • Nimble Learning

    Method of Application

    Interested and qualified? Go to IpNX Nigeria Limited on careers.ipnxnigeria.net to apply
  • Send your application

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