Job Openings at Kyosk Digital Services

Role Profile

• We are looking to bring on board an ambitious and commercially aware candidate as a Territory Manager.
• The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit.
• He/she will be responsible for the execution of the organization’s strategy in the market including accountability of the P&L, budget, market, and business performance, operations, and people management.

Key Responsibilities:

• Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise ways to improve the same.
• Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in the market including advisory on product pricing to generate business margins. Liaise with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
• Strategy Execution: Communication of the business strategy in the market and ensuring execution against the set KPIs as per the strategy. Ensure the team understands and buys into the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis, and customer feedback.
• Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
• Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control, and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
• Compliance: Drive compliance to the laid down SOPs for the warehouse, operations, and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audits to evaluate the level of compliance, operational gaps, and hindrances for immediate action.
• Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee its utilization including budget control, accounting as well as reconciliation.
• Market Intelligence & Business Advisory: Undertake frequent market surveys and analyses to identify opportunities the business can capitalize on, understand competitor activities, and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.

People Management: Support staff recruiting for the business unit, training, supervision, and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations, and training.

Minimum Requirements & Key Skills:

• A Diploma in Business Management or a related field. A Bachelor’s degree will be an added advantage;
• A minimum of 4-6 years in operations management and driving business performance in a retail or FMCG background.
• Experience handling end-to-end operations cutting across warehousing, logistics, sales, and business performance management is preferred;
• Appreciation of the business environment, key priorities, and a keen sense of what needs to be done for the business to succeed;
• Proven ability to manage cross-functional teams with indirect reporting lines to drive the execution and achievement of business objectives and strategy.

Competencies & Skills

• Strong Commercial Acumen
• Operational Excellence
• Team Player
• People Management
• Stakeholder Engagement

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Job Purpose:

Provides overall coordination and management of loss control and security Staff at the assigned Warehouse. He/she is in charge of ensuring effective Loss Control Management systems and reporting at the branch and ensure optimization of all security inputs.

Key Performance Indicators (KPI’s)

• Effective shift management and supervision of all loss control & security staff in the store.
• Proactive approach towards loss minimization.
• Timely capturing and submission of branch loss control comprehensive reports.
• Propper implementation of company standard operating procedures especially security-related.

Duties and Responsibilities:

• Supervises all loss control and security staff in the assigned warehouse to ensure the company rules, policies and standard operating procedures are always followed by everyone.
• Identify hazards and security risks in the warehouse and raise them to management for necessary action.
• Train your team and always keep it motivated and focused on attaining set goals and beyond.
• Conduct third-party vehicle inspections on weekly basis and maintain records for the same.
• Reconcile all TRQs as will be shared from HQ against branch records and submit report on any matters arising on daily basis.
• Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
• Investigate known or suspected internal & external theft, or vendor fraud.
• Collaborate with law enforcement agencies to report or investigate crimes within the assigned branch.
• Testify in civil or criminal court proceedings when called upon by management.
• Conduct store audits to identify problem areas or procedural deficiencies e.g. alarm system, perimeter walls, store arrangements, CCTV etc.
• Identify and report merchandise or stock shortages/stock-outs to the warehouse management team for necessary action.
• Maintain documentation or reports on loss prevention-related incidents.
• Perform covert surveillance and of areas susceptible to loss, such as receiving areas, Dispatch areas, stock room, refuelling areas, and driver delivery points.
• Prepare and submit written reports on loss control investigations as they arise.
• Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms or locks and shutters.
• Conduct third checks on stocks being delivered by suppliers to detect or deter any form of collusion to under-receive.
• Identify and report safety concerns to maintain a safe working environment for all employees.
• Form, chair and maintain a fire and safety team in the warehouse
• Maintain confidentiality of proprietary information for the company
• Report all unethical behaviour in the warehouse to the company top management.

Job Requirements:

• A Diploma in security or criminology or any other related course
• Computer Literacy is mandatory.
• 2 years experience in loss prevention or security industry
• FMCG Distribution outlet set up that involves a lot of goods and vehicle movement. Data and all dispatch documents are displayed and maintained on a digital platform thus this heavily requires conversance with IT.

Skills & Competencies:

• Leadership skills
• Computer skills
• Detail-oriented, preventative outlook and vigilant
• Good physical condition, as this position may require a lot of walking and standing
• Team player
• Strong verbal and written communication skills
• Observational and Analytical skills
• Interrogative skills
• Understanding safety processes and procedures
• Ability to respond well to emergency situations
• Good character beyond reproach, high integrity and a clean criminal record
• Can Work under minimal supervision
• Objective mind and result oriented
• Must be physically fit.
• Must Uphold proper personal grooming