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  • Posted: Jun 10, 2019
    Deadline: Jul 31, 2019
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  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
    Read more about this company

    Senior ipNX Technical Support Engineer

    Job ID: 28
    Location: Lagos
    Department: Service Assurance
    Function: Technical Support
    Reporting to: Service Assurance Manager
    Travel Frequency:  Seldom
     
    Purpose of the Job (Brief)

    • Provide advanced (2nd) level off-site technical support for all ipNX services:  Data connectivity, Internet services, and Voice services etc.
    • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  

    Expected Key Results

    • Incident Management (Complex/advance Call Resolution)
    • Prompt Response to inbound calls and emails
    • Timely Escalation/feedback to relevant units.
    • Preparing Technical Reports

    Educational Qualifications & Functional Skills

    • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
    • Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
    • Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
    • Resourceful team player who excels at building trusting relationships with customers and colleagues
    • Innovative problem-solver who can generate workable solutions and resolve complaints.
    • Excellent business communication skills both verbal and written.

    Work Experience:

    • Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
    • A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
    • At least 4 years work experience in similar role.
    • Knowledge and experience with network security (IPSec Firewalls) is desirable.
    • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

    Other Requirements:

    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self Development
    • Nimble Learning

    Method of Application

    Interested and qualified? Go to IpNX Nigeria Limited on careers.ipnxnigeria.net to apply
  • Send your application

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