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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Division: Human Resources
Job Summary
- Developing and implementing HR Processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes to drive efficiency gains.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Drive an increase in MTNN’s Net Promoter Score.
- Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).
- Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.
- Review employee performance issues in conjunction with line management, investigate related issues and challenges, socialize mitigating options with HR Management and offer pragmatic solution to line management.
- Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies are applied in managing human resources in the division and champion the implementation of new HR policies.
- Facilitate the resolution of grievance, conflict and complex relational issues within assigned Division in line with HR policies and guidelines.
- Work cross functionally with the industrial relations team to advise and support Line managers and supervisors as required on grievance and disciplinary matters within the division.
- Collaborate with the Talent Team and Business to identify, engage and retain talents within the organization and provide input into career development plans for employees.
- Manage departmental level Talent sourcing and acculturation processes in conjunction with the Attraction & Recruitment team to ensure adequate, available talent pipeline and timely resourcing.
- Manage headcount of assigned division to ensure optimal staffing and provide input on business unit restructuring.
- Facilitate senior management road shows for assigned Division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity and retention.
- Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.
- Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.
- Identify training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Manage exit process in line with HR policies, processes and procedures.
Core Purpose of the Job
- To ensure that HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.
- To provide dedicated human resources client service, advice and guidance to Line Managers and individual staff members
Job Conditions:
- Normal MTNN working conditions.
- May be required to work extended hours.
Education
- A first degree preferably in Social, Human and or Behavioural Sciences
- A professional qualification of CIPMN, CIPD, SHRM is desirable
Experience:
Minimum 6 years’ experience which includes:
- Minimum of 3 years’ experience in an HR Position; with experience in supervising/managing others
- Experience working in a medium to large organization
- Experience in providing HR services and HR Administration
- HR Consulting
- Recruitment
- Employee engagement
- Experience in Business Partnering
- Industrial Relations and Employee Relations
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Division: Business Risk Management
Core purpose of the Job
- Manage, co-ordinate and report on IT, GSM, and related technology audit.
Job Summary
- Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card
- Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive an increase in MTNN’s Net Promoter Score.
- Meet with management on matters that bothers on risk management, internal controls and corporate governance processes.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Plan IT audit procedures, oversee a team of auditors and ensure their investigation is in compliance with MTNN and government standards.
- Identify significant risk(s) associated with strategic objectives of the company and provide input into annual audit plan accordingly.
- Develop and record a plan for each engagement reflecting the scope and objectives of the audit assignment linked to the significant risk exposure within that particular environment.
- Ensure efficient and effective execution of annual audit plan, track and monitor expenditures and update/adjust budget as necessary.
- Lead and direct the monitoring of MTNNs computer network for possible mismanagement, fraud and inefficiency.
- Conduct on-going audits as per annual audit plan and as need arises and provide suggestion on audit assignments conducted e.g. technical reviews of IS and Network.
- Perform complex analysis using CAATs tools (e.g. ACL) and Excel and ensure audit reports are timely, accurate, objective and constructive.
- Incorporate knowledge gained from consulting engagements into audit assignments and overall audit plan.
- Sustain audit methodology processes to ensure compliance with the required standards of the Institute of Internal Auditors and International Best Practice; and recommend changes as required.
- Provide input to the overall audit methodology and promote efficient practices by recommending improvements in processing capability, user interface and security designs.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Job Conditions
- Normal MTNN working conditions.
- May be required to work extended hours.
Education
- B.Sc/B.Eng/HND in Computer Science or Engineering or any similar Qualification
- Professional Certification - CISA is required.
- Possession of CISM, CISSP or CIA will be an added advantage.
Experience:
- Minimum of 6 years’ experience in Risk Management in a Telco or an audit firm
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium organization
- Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.
Training:
- Internal audit
- Fraud management
- Business risk management
- Internal controls
- General management
- IT Audit (ISACA, ISO).
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Division: Human Resource
Core Purpose of the Job
- To ensure HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.
Job Summary
- Facilitate the compliance with employee Performance Management cycle.
- Provide implementation support for Attraction and Recruitment activities
- Facilitate confirmation process for new staff on probation.
- Facilitate Career Management implementation within the assigned Division.
- Assist to drive Group Culture Audit and other Surveys participation within assigned Divisions.
- Assist to implement Departmental/Divisional Recognition programmes as well as driving participation in the Group Recognition programme – Yello Star.
- Coordinate assigned Exit Activities for exiting staff.
- Liaise with Line Managers of assigned Division and OD to develop and implement organizational structure and design as and when required e.g. Job Profiles etc.
- Liaise with Industrial Relations Advisor to coordinate Regional Employee Council Meeting – identify pertinent employee and work place issues and report outcomes.
- Coordinate Staff Engagement Meetings for assigned Divisions e.g. Village Meetings.
Education
- First degree in Social Science or any numerate discipline
- Any HR professional qualification will be an additional advantage
Experience:
- Minimum of 3 years’ experience in an HR Specialist or Generalist role
- Experience working in a medium organization
- Experience in change/project management is required
- Industrial Relations
- Employee Relations
- HR Administration
- Recruitment
- Employee engagement
- Experience in Telecommunication industry would be an advantage
Job Conditions
- Normal MTNN working conditions.
- May be required to work extended hours.
- Open plan office.
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Division: Human Resources
Core Purpose of the Job
- To coordinate and manage the Human Resources Division’s third party service providers and their related activities.
Job Summary
- Support development of strategic alliances with third party agencies, labour brokers, head-hunters and recruitment agencies.
- Assist with audit and budget of contract staff headcount.
- Monitor vendor performance against set criteria.
- Set and determine vendor registration requirements
- Monitor relevant statistics in relation to terms of contract staff/ third party agencies performance.
- Support recruitment/selection in line with MTNN defined practices/requirements. E.g. demographics/spread.
- Conduct periodic audit to determine outstanding vacancies and carry out vendor audits and report service level deviations.
- Identify trends pertaining to contract staffing arrangements and proactively identifying areas for improvements or adjustments
- Ensure a seamless third party employee on-boarding.
- Maintain/manage up to date database of MTNN 3rd party contractors.
- Liaise constantly with vendors on matters relating to third party employees, e.g. quality of work, disciplinary, welfare etc and ensure accurate reconciliation of vendor invoices.
- Manage and monitor third party stall contracts.
- Provide support and advise third party vendors on people issues e.g. staff retention, training, career management, etc.
- Ensure that the third party employees seconded to MTNN comply with policies, processes and procedures and assist in the effective implementation of these policies and procedures.
Education
- First degree in Social Science or any numerate discipline
- Certification in Accounting or Finance related discipline would be an advantage
Experience
- Minimum of 3 years’ experience in an area of specialisation
- Experience working in a medium organization
- HR Administration
- Experience in Vendor Relationship Management
- Experience in Payroll Management
- Experience in Project Management
- Experience in service industry would be an advantage
Job Conditions
- Normal MTNN working conditions.
- May be required to work extended hours.
- Open plan office.
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Division: Finance
Job Summary
- Provide operational support for the division including maintaining the budget, Profit and Loss accounts, special programs and contract analysis.
- Analyse the general Ledger transactions (Capex, Opex and Revenue) and all transactions posted into IFS to ensure proper classification and correction, as well as ageing of all Balance Sheet accounts.
- Prepare trend analysis of Capex, Opex and revenue transactions, all General Ledger/Sub- ledger Accounts reconciliation, as well as weekly and monthly performance reports.
- Conduct in-depth analysis to identify specific trends, explain past performance and recommend opportunities for improvement, within the division
- Provide supporting documents, records and schedules to meet audit and regulatory requirements; and all schedules /reports (including age analysis, assets movement, etc.).
- Implement finance policies as well as guarantee compliance with established internal controls, MTN Processes, Policies and Procedure, IFRS, IAS and GAAP in processing all transactions.
- Process and post all account payables and receivables; and all month end deliverables within the monthly reporting timelines.
- Raise and post journal vouchers and other financial transactions in the ERP system, resolve all reconciling items promptly and maintain set departmental filing system.
- Relate with relevant customers and suppliers.
- Relate with other divisions and departments on revenue, expenditure and fixed assets related issues.
- Interaction with marketing division on billing and information systems functions
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Core Purpose of the Job
- To record all company-wide Financial Operations functions - Fixed Assets, Revenue, Expenditure and General Ledger and support various divisions on financial issues.
Job Conditions:
- Normal MTNN working conditions.
- May be required to work extended hours.
- Open plan office.
Education and Experience
- B.Sc./HND in any discipline but finance related degree
- Part qualification in any recognized professional accounting examination (ACA, ACCA CPA, CIMA etc.)
- Minimum of 3 years’ post NYSC experience in a finance function.
- Experience in using an ERP system.
- Financial modelling/ forecasting experience.
- Experience with BI tools, SQL reporting and analysis.
- Knowledge in Microsoft Office tools.
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Division: Business Risk Management
Core Purpose of the Job
- To assist in the analysis of all risk exposures (opportunity, hazard, uncertainty etc) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and its assets.
Job Summary
- Analyse the financial statements and other MTNN assets carefully timely with the transparency.
- Update risk items identified on risk management system and gather data on all risk related projects.
- Update risk management system and monitor regulatory developments and recommend modifications to existing practices.
- Prepare and collate reports on risk management activities within MTNN.
- Identify and analyse the areas of potential risk threatening MTNN’s assets, earning capacity, and conduct risk scoring and impact assessment within MTNN.
- Evaluate risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) and make necessary recommendations.
- Generate reports, presentations to highlight the effects of risks and suggest changes to the management based on the solutions to adopt newer strategies to overcome the risks.
- Credibility in attending to customers
- Work with Risk Manager for the reduction of the risks and propose solutions to overcome those risks and their effects.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Conditions:
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Education and Experience
- B.Sc/B.Eng. in any numerate discipline.
- Professional Certification- ACA or ACCA or CIA is required.
- Possession of a professional Risk Management will be an added advantage.
- Minimum of 3 years’ experience in Risk Management in a Telco or audit firm.
- Experience working in a medium organization
- Experience with exception reporting, experience with assessment, documentation, implementation and/or design of internal controls
Training:
- BRM training
- Business continuity
- Telecom Industry
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Division: Corporate Services
Core purpose of the Job
- Drive deployment of effective engagement and communication strategy targeted at external stakeholders, towards articulating the MTN point of view and eliciting understanding and empathy for the MTN position.
- Provide significant input towards high quality content, design and access to flagship corporate publications and communications materials both print and online.
- Key responsibility for result-driven management of content & design consultants.
Job Summary
- Achieve business growth, value created & cost-effectiveness by process optimization, new initiatives and improved operations/ways of work.
- Provide high level support in drafting speeches for corporate events
- Contribute to concept, theme and content for regular corporate publications ensuring high-quality look and feel and engaging, informative content which articulates key business issues.
- Interface with Marketing, Sales & Distribution, Enterprise Solutions, Customer Relations, Corporate Services to project business initiatives such as brand-building, acquisition and retention, customer education, CSR awareness using multiple external communication channels
- Work closely with consultants to deploy integrated communication and engagement strategy to positively influence stakeholder perception of MTN and its activities
Job Conditions
- Normal MTNN working conditions.
- May be required to work extended hours.
- Open plan office.
Education
- First Degree in relevant discipline
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
- Experience working in a small to medium organization
- Experience in corporate communications and good knowledge of evolving intranet technologies and contemporary communication tools.
- Advanced writing, oral communication, editorial and publishing skills
- Advanced research and analytical skills, data presentation and interpretation skills
- Advanced editorial and publishing skills
- Ability to interpret and implement Communications strategy.
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Location: Nationwide
Division: Network Group
Job Purpose
- To assist in the design, planning and optimization of MTNN’s Packet Core/ Mobile Broadband platforms, towards achieving a cost effective and optimal network design and timely deployment of quality products and services in line with the business strategic objectives.
Job Summary
- Meet with vendors on new market releases and technology upgrade patch to ensure quick deployment of new and innovative products/services
- Define the optimal network topology for the Packet Core/ Mobile Broadband platforms (e.g. SGSN, GGSN, MME, SGw, PGw, W@P Gw, Radius Servers, DNS Servers, Data Optimization Nodes etc.) for the deployment of Data/Multimedia solutions and services to give MTNN competitive advantage.
- Execute prompt provisioning of network capacity for all the Packet Core/ Mobile Broadband network elements, features and protocols.
- Design and ensure the dimensioning of Packet Core/ Mobile Broadband Network as well as new products and services to support marketing product.
- Plan, design and seek management’s approval for the implementation of future Data and Multimedia Solutions.
- Support the planning and designing of network architecture to optimally serve the growth of Packet Core/ Mobile Broadband Network in terms of traffic, subscribers and value added service capacity.
- Carry out feasibility studies for new products and produce a technical report to assist management make business decisions.
- Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the Packet Core/ Mobile Broadband environment.
- Design and plan the evolution of Data/Multimedia Solutions, such as Mobile Data, WAP, GPRS, Gy, Gx, Wifi, Wimax and other Third Party applications and services.
- Produce Functional and Technical Specification documents for new products and services.
- Ensure customer engagement
- Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value Added Services in order to define best solutions for new products and services.
Requirements
Education:
- A First Degree in Electrical/Electronics, Computer Engineering or similar discipline
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience with GSM, EDGE,WCDMA, HSDPA, HSPA, LTENetworks, Offload Technologies etc
- Technical experience in planning, design and working with GGSN, SGSN, W@P Gw, PCRF, Evolved Packet CoreMMSC and other DATA platforms
- Experience in products and services development and a good understanding of Mobile data services & roadmaps
- Knowledge of signaling systems C7, MAP, SMPP, WAP, XML, HTTP, Diameter, GTP, etc.
- Experience with Statistics models and trending using Analytic/Modeling tools
- Basic knowledge of the Online & Offline Charging Networks and Packet Core Network Platforms
Training:
- Packet Core/Mobile Broadband nodes dimensioning
- GSM System Overview
- GPRS network Overview
- UMTS/WCDMA Network Overview
- LTE/EPC Network Overview
- Mobile intelligent network (MIN) overview
- Charging systems overview
- GSM statistics handling
- Signaling and communication network
- Network monitoring application training
- Project management
- MS office applications
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
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Division: Information System
Core Purpose of the Job
- Maintain customer relationship with all business departments.
- Understand the changing business needs and determine levels of IT Service required to support the business.
Job Summary
- Maintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievements
- Disseminate information and liaise with other service Management areas to drive service delivery
- Gather business requirements and translate to IS deliverables based on MTNN business plan.
- Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
- Drive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offerings
- Facilitate meetings with various IS units to discuss and resolve escalated or identified customers issues
- Manage and report on vendor performance
- Manage the escalation of customer issues and customer satisfaction survey
- Initiate and maintain business engagement processes and customer engagement forums
- Ensure value is created through effective stakeholder management
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Education
- First degree in Computer Science, Engineering or Applied Sciences or an IT related fields.
- Foundation Certificate - ITIL, IT Service Management
- Practitioner in ITIL Service Level Management will be an added advantage
Experience
- Minimum of 3 years post degree work experience.
- Experience working in a medium organization
- Experience in IT Service support and Delivery
- Experience in Service Level Management
- Customer Management experience
- Relationship Management skills
- Project management Experience
- Experience working with a range of Service providers
- Knowledge and experience of contract and/or supplier management roles
- Deep understanding and experience with IS technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate
- Effective problem-solving and negotiating skills.
Job Conditions
- Normal MTNN working conditions.
- May be required to work extended hours.
- Open plan office.
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Division: Information System
Job Summary
- Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
- Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.
- Serve MTNN’s internal customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Partner with MTNN’s Ecosystem Partners to deliver business value.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Core Purpose of the Job
- Oversee and strategically direct the Design, planning and optimization of IN/VAS, Support and Maintenance of IN & VAS networks as well as development of innovative products/services.
Job Conditions:
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Education
- First degree in Computer Science, Electrical/Electronics, Communications Engineering or related course.
Experience:
- Minimum 10 years’ experience which includes:
- Minimum of 5 years’ hands on experience in operational support at the management level of VAS and IN systems in a Tier 1 Telecoms operator.
- Minimum of 5 years’ experience in Vendor Management/managed services operations including contract, SLA management and governance.
- Extensive experience in managing multiple, diverse and complex stakeholder interfaces.
- End to End understanding of Ericsson intelligent network architecture and protocols and VAS Services.
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Location: Nationwide
Division: Network Group
Core Purpose of the Job
- To design and plan MTNN radio networks (2G, UMTS, LTE and future technologies) on various layers (including in-building solutions IBS/DAS, FEMTO/small cells etc.) for cost effective deployment of radio network coverage and capacity, towards the achievement of MTNN’s network rollout objectives and marketing/business plan.
Job Summary
- Coverage - Ensuring that coverage is provided in all areas where MTN subscribers live, work and play and to maintain parity with the competitor where necessary.
- Produce Cost Effective radio designs - ensuring the network will be designed and built in the most cost effective way possible, e.g. rooftops/existing towers/water towers are easier and cheaper to build than greenfields
- Network Planning functions within the region which will be measured by:
- Capacity - Ensuring that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead
- Technology integration - Ensuring that multiservice sites (2G, 3G, etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.
- Time - Ensuring that network planning and site acceptance will be carried out in a manner to allow sufficient time for acquisition, construction and implementation of BTS and transmission links
- Maintain at all times a detailed knowledge of the behavior and status of all sites in the region of responsibility. This includes:
- Nominal plan
- Planned sites
- Site acquisition status
- Build configuration and status
- Traffic levels
- Voice traffic indices: GoS (Congestions stats), Dropped call rate, Control Channel failure, HO failure rate, half-rate
- Data traffic volumes and relevant indices
- Monitor and report all competitor activities
- The clutter data and propagation models (Planning Tool: Asset) will be checked at regular intervals to ensure that they offer a true reflection of the propagation environment·
- Maintain the integrity of the contents of planning tools (esp. ASSET, and other records) and minimize discrepancies from live network
- Execute the nominal radio coverage and capacity rollout design for the region
- Carry out the detailed RF design to conform with the nominal rollout plan
- Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets for the region
- Continuously analyze traffic, utilization and subscriber growth in order to foresee needs for capacity expansion.
- Review, prepare and load cell data for integration of sites onto the network.
- Evaluate, verify and supervise the planning of MTNN radio networks by managed service
- Ensure value is created from Customer engagement & Operations:
- Maintain accurate and thorough Knowledge of the network, especially in assigned region/areas to aid decision making by stakeholders
Education
- First degree in Electrical/Electronics or Telecommunications Engineering or related discipline.
Experience:
- Minimum of 3 years’ experience in an area of specialisation
- Experience working in a medium organization
- Experience with a GSM or Wireless Telecomm operator
- Experience working in a multi-vendor network
- Experience with Ericsson, Huawei and ZTE equipment will be desirable
Training:
- Training on the BSS aspect of a GSM network
- Radio planning and optimization of GSM and UMTS network
- Training on vendor equipment and software
- New technologies training
Job Conditions
- Normal MTNN office environment.
- Open plan office
- May be required to work extended hours
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Locations: Abuja & Asaba
Division: Finance
Job Summary
- Implement security policies and Standard Operating Procedures (SOPs) developed by the National Office in the region.
- Ensure that all incidents are investigated and reported to the Regional Security Manager in line with approved procedures.
- Prepare analytical and statistical reports on operations and activities.
- Conduct security survey of critical facilities to determine level of security threat and exposure.
- Prioritize, assign, supervise, review the work and monitor performance of staff responsible for patrol services.
- Conduct security briefings and security awareness to security staff and MTNN staff respectively.
- Risk & Threat Assessment - implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility
- Personnel Security - ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility
- Protecting MTNN Assets - ensure safety of Employees, Business operations, Premises, Information, Network infrastructures in area of responsibility
- Security Liaison/ Intelligence - maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
- Investigations - carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN
- Respond to inquiries, investigate and resolve security related problems.
- Security Liaison/ Intelligence - maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
- Participate in the selection of patrol staff, staff training, coaching and mentoring and work with employees to implement discipline procedures and execute tasks according to approved guidelines and procedures
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
Core Purpose of the Job
- To deliver excellence in the coordination of security services in area of responsibility, ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction
- Effectively and efficiently coordinate Security efforts in area of responsibility by ensuring that security personnel in the Region are given proper orientation and training, assigned jobs/roles per their competencies and motivated to put in their best performance towards achieving MTN Nigeria corporate objectives.
Job Conditions:
- Normal MTNN office environment.
- Open plan office
- May be required to work extended hours
Education
- First degree in any related discipline
- Security Certifications (Formal training in Security Supervision/Coordination)
Experience:
- Minimum of 3 years’ experience as Security supervisor in corporate security environment
- Minimum of 1 year experience in multinational security operations.
- Minimum of 3 years in Military, Police and other para military services.
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Division: Information System
Core Purpose of the Job
- To plan, manage the CAPEX execution and reporting manage and allocate resources for the execution of IS projects in line with the needs of all business units in the organization and MTN N business plan.
Job Summary
- Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
- Drive an increase in MTNN’s Net Promoter Score.
- Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders
- Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
- Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
- Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
- Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
- Close out project ensuring all resources are accounted for and released appropriately.
Education
- First Degree in Electrical/Electronics, Computer Science / Engineering or related discipline
- Procession of a professional project management certification (PRINCE2/PMP) will be an advantage
Experience:
Minimum 6 years’ experience which includes:
- 3 years’ experience in supervising/managing others
- Experience working in a medium to large organization
- 3-5 years’ Project scope Planning and Management.
- 3-5years experience in Project Portfolio.
- 3-5 years in Project demand management.
- 3 years’ experience in managing transformational projects.
- Experience working in a medium to large organization.
- Formal project management experience in a telecommunications business environment or in a customer care & billing systems (CC&BS) or an Enterprise Resource Planning (ERP) systems environment
- Proven experience in Managing large scale digital projects and solutions across complex, trans-national , cross-Functional program and channels
- Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment
- Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality
Job Conditions
- Normal MTNN office environment.
- Open plan office
- May be required to work extended hours
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Division: Business Risk Management
Job Purpose
- To assist Senior and Executive Management with the implementation of proper best practice Risk Management framework, policies and processes; promote competence, awareness and integration, and facilitate an efficient reporting protocol on risk exposures and prevention strategies to key stakeholders.
Job Summary
- Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving elements on the business score card.
- Participate in the review of business processes (headcount, process optimisation etc), to drive efficiency gains.
- Participate in Contract negotiations to reduce cost and drive MTNN Asset Optimization efforts.
- Provide input into forecasting, planning, and development of the budget for the unit and actively monitor business risk management operations, ensuring expenditure is in line with the agreed budgets.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Serve MTNN’s customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Provide timely and quality reports to stakeholders including escalation of risk issues in line with appetite and escalation process.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Partner with MTNN’s Ecosystem Partners to deliver business value
- Review internal and external business environment and provide input into the development of plans for the roll-out of Risk Management in conjunction with the Business Units across MTNN, in alignment with the Group Risk Management Framework.
- Analyse long term implications of actions on the viability of the business from a broad perspective and assess the impact of risk management decisions and recommendations on other areas in relation to the organisation
- Develop, implement and fine-tune methods, processes and systems to enhance divisional performance and ensure MTNN’s operations are driven by best practices to achieve continuous improvement and foster innovation.
- Provide input into the development of risk management policies and procedures and develop operational plans and targets in alignment with MTNN business strategy.
- Implement and maintain Business Risk Management policies and procedures and ensure periodic review of their effectiveness and impact.
- Analyse local conditions utilizing appropriate models and competitor activities and assess potential business risks.
- Facilitate enterprise-wide risk assessments, mitigation and ownership in all Business Units across MTNN including annual Principal Risk assessment workshop with Excom, in line with the Group ERM framework.
- Ensure that ERA (risks management system/ tool) is implemented and fully utilized to automate the risk management process within MTN Nigeria.
- Perform in-depth evaluations on key risks within the organization and assist the business in developing prevention strategies and business continuity plans.
- Provide input into the development of procedures and processes for crisis prevention and management.
- Facilitate the implementation of defined project risk management framework and provide ongoing risk identification, assessment, monitoring and reporting to the stakeholders.
- Support the Insurance unit in its implementation of Insurance risk management per Group framework.
- Provide Enterprise Risk Management reports to stakeholders and contribute to reports to Audit and Risk Committee on a quarterly basis.
- Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner.
- Provide training to management and staff on risk matters and train the use of ERA software,
- Facilitate the application of the risk maturity model across selected risk specialist areas
Requirements
Education:
- B.Sc/B.Eng in Any numerate discipline
- Risk Management qualification would be an added advantage
- Professional Certification - ACA or ACCA or CIA is required.
Experience:
- Minimum of 10 years’ experience in Risk Management in a Telco, Consulting or an audit firm
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a Large organization
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- At least 3 years financial experience in Business Risk or Auditing
Training:
- Risk management tools
- Computer and systems training
- Project Management
- Principles and practices of ERM
Job Conditions
- Normal MTNN office environment.
- Willingness to travel at any time
- May be required to work extended hours
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Division: Marketing & Strategy
Core Purpose of the Job
- To support a product from inception to implementation by providing management with financial information e.g. financial feasibility, ongoing performance, revenue splits, rates to be applied as well as determining the business rules relating to the product
Job Summary
- Perform financial assessments, profitability and pricing analysis pertaining to data centric products and offerings.
- Complete financial models that depict financial viability of product, rates to be applied and revenue shares.
- Evaluate the impact of various management proposals, provide supporting data and information for decision support and maintain formal processes through to proposal (Business Cases Development).
- Evaluate the impact of MTNN Value Propositions and P&S to ensure that insights on performance and review of such (VP and P&S) are provided for decision making.
- Incorporate business rules within a financial model to enable the effective evaluation of the product.
- Recommend alternative business case and/or financial scenarios to achieve the most favorable financial return and risk profile for MTNN.
- Research and provide on-going reporting and performance monitoring on useful competitive intelligence from multiple data sources
- Prepare pricing and proposition documents for management approval as per agreed process design.
- Supervise Tariff Administrator to ensure rates have been setup on the rating systems as approved on the rate control documents.
- Monitor and ensure adherence to MTNN tariff strategy and ensure all documented and implemented rates are as approved by the Business.
- Benchmark competition and international operators tariff regimes in order to advice and recommend appropriate actions to the Business.
- Prepare pricing and proposition documents for management approval as per agreed process design.
- Team up closely with Product and Services, Business and Consumer Divisions (Marketing Department) to provide continuous 2-way communication regarding the financial aspects of the product under assessment.
- Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation
- Act as a key partner to the creation of appropriate business case financial metrics and the continual assessment of the appropriate application of these metrics to financial analysis
- Ensure customers engagement when Proffering financial advice, guidance and analytical support to the department to ensure negotiated contracts adhere to the future profitability expectations of MTNN and minimize risk to the business
- Work cross-functionally with other departments / teams to provide front-end and ongoing decision support for key business and financial decision
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Education
- Bachelor Degree in Marketing, Accounting, Statistics, Economics or related fields.
Experience
- Minimum of 3 years’ experience with pricing, accounting or financial analysis.
- Experience working in a medium organization
- Financial modelling/ forecasting experienceExperience with BI tools, SQL reporting and analysis
- Financial Management or Product Evaluation experience.
Job Conditions
- Normal MTNN office environment.
- Open plan office
- May be required to work extended hours.
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Division: Marketing & Strategy
Core Purpose of the Job
- To position MTN Nigeria at the forefront of technological innovation within the telecom’s sector, through the development and support of MTN-branded, and 3rd Party content, portals and services that will attract and retain customers, grow ARPU and create new revenue streams
- To manage the lifestyle product and service lifecycle which includes enhancements of existing products and services
- To assist to analyse market data and customer insight to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class lifestyle solutions that capture market share, drive optimal customer engagement and increase revenue.
Job Summary
- Work with management and other key contributors and stakeholders to manage the translation of the Digital Product Development strategy into a Lifestyle innovation strategy, roadmap and product portfolio mix, and communicate these effectively with the team;
- Manage and enforce all subscription business rules on HSDP, Play, charging and other VAS platforms. From access channels to product fulfilment.
- Manage the Lifestyle product lifecycle from concept to developing detailed product specification to completing a smooth launch and monitoring and optimising future iterations to drive optimal customer engagement and revenue from Lifestyle platforms (
- Increase Lifestyle performance and grow the portfolio and its contribution to the overall revenue of MTN Digital, ensuring that MTN maintains its position as a world class leader in Lifestyle products and services;
- Collaborate with Solutions Delivery team to create strategies and plans by which technology will be developed or adapted to meet market needs and leverage opportunities;
- Ensure products meet and exceed the highest processing standards including cost, revenue, security, technical precision and scalability.
- Monitor and analyse new Lifestyle related technology trends and innovations, make recommendations to management on their potential applications to the business and use data analytics to inform product development decisions;
- Ensure trends and patterns pertaining to customer requests and needs are identified and used to continually improve all aspects of product and service delivery.
- Drive best practice, continuous improvement and innovation of products, services, processes and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
- Drive research on various platforms and document competitive social, monetization and game features and ensure that optimal content is sourced for various target markets;
- Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines around Lifestyle content;
- Lead the establishment and maintenance of Lifestyle quality/process standards that will enhance the customer experience and cost efficiency.
- Manage the Lifestyle hierarchy, usability, and users’ requirements and needs.
- Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to content.
- Supply and co-ordinate resources for development of products to address existing market segment needs
- Drives successful launch of content, and participates in key sales situations and events for these services.
- Develop new business models and solutions for new and existing Lifestyle products
- Introduce, customize and enhance new products and services
- Proffer solutions that can withstand exposure to a fluctuating market in the long term
- Develop flexible means of response to changing needs
- Develop products & service using multiple technologies to actualize company mission
Education
- A first degree or post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline.
- A first degree or post graduate diploma in Engineering and/or Design
- Training and certification in project management
Experience
At least 10 years’ experience which includes:
- 5 years in product Development and management experience in a Telecommunications- related environment.
- Minimum of 3 years’ experience in advance Project Management.
- Minimum of 3 years’ experience in co-coordinating a number of external agencies and suppliers
- Minimum of 3 years’ experience in dealing with senior stakeholders within an established organization.
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office.
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Division: Information System
Core Purpose of the Job
- To establish Information Systems Capacity Planning function as an ongoing discipline.
- To determine the right amount of resources required to meet service demands now and in the future culminating in the production of cost-effective capacity plans and procuring of resources/equipment.
Job Summary
- Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
- Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains year-on-year.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
- Serve MTNN’s customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Partner with MTNN’s Ecosystem Partners to deliver business value.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Define and develop a robust capacity management and governance framework to enable the company manage current and future capacity requirements on all IT infrastructures.
- Model IS services to simulate infrastructure performance and understand future needs.
- Evaluate and project the impact of actual or proposed changes in hardware and software structures, estimating growth for the demand of application services and infrastructure and regularly presenting current and project system capacities to management.
- Produce Capacity Plans and document current utilization and forecast requirements, as well as support costs for new application releases.
- Formulate business requirements, technology solutions and directions for capacity and availability planning culminating in accurate technology purchases.
- Determine the capacity requirements from the business for new or enhanced IS services, building an annual infrastructure growth plan in alignment with Business plan.
- Monitor IT systems and services to check that work processed and performance experienced are as specified in the SLAs.
- Identify the work and levels of service that can be supported by available and/or planned capacity.
- Investigate current performance areas of IS Systems and identify bottlenecks and develop ideas for performance improvements.
- Track ongoing availability measurement and forecasting of all IS systems.
- Monitor trends, risk and impact analysis and establish measures and reporting to reflect business, user and IS requirements.
- Recommend Technology upgrades, reviewing status and Requirements with application owners and Technology groups and define the approach needed to meet requirements
Job Conditions:
- Normal MTNN office environment.
- Open plan office
- May be required to work extended hours
Education and Experience
- First degree in any discipline preferably Computer Science or related course
- MCP, MCSE, CCNA, ITIL
- Masters Degree in a relevant discipline will be an added advantage.
- Minimum of 10 years’ work experience which includes:
- Vendor Management/Managed Services Operations Experience.
- Minimum of 3 years’ experience managing operations of digital services
- Stakeholder management experience
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Locations: Kano & Ibadan
Division: Finance
Core Purpose of the Job
- To coordinate and implement a comprehensive program of fleet services and maintenance to ensure a smooth operation of fleet activities within the region
Job Summary
- Recruit drivers and monitor feedback on their performance as well as develop and maintain database of all MTNN vehicles assigned to staff to whom, vehicles allocated to visitors and consultants, fleet maintenance and costs of fuel consumption as well as other tool-of-trade vehicles and their use within the regions.
- Maintain fuel records of vehicles in the region to check and prevent fraud and ensure optimal usage.
- Review and approve payment for overtime hours of drivers, helpline operators and dispatchers.
- Conduct monthly inspection of fleet/fleet activities within the region, generate fleet report and reconcile invoices from vendors to ensure proper accountability/accuracy.
- Oversee the regular and preventive maintenance of MTNN fleet equipment and supervise skilled fleet mechanics.
- Maintain/manage vehicle licensing, vehicle renewals, vehicle fleet in terms of safety, statutory registrations, repairs, servicing, etc, and maintain cordial relationship with related service providers in line with approved policies and procedures.
- Follow up with approved mechanical workshops on servicing and repairs of MTNN vehicles (boats, cars and motor cycles).
- Review information / data on maintenance and fueling costs of each vehicle on a monthly basis to determine efficiency and/or abuse of vehicles.
- Liaise with law enforcement agencies e.g. Nigerian Police, LASTMA, and Road safety, on all fleet related issues within the region.
- Supervise all drivers, protocol officers, boat captains and other third party staff and control transport pool vehicles in the region.
Job Conditions:
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
Education and Experience
- First degree in Transport Studies or any other Social Science discipline
- Minimum of 3 years work experience in Fleet Management
- Vehicle Mechanical skills
Method of Application
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