Project Manager at MTN Nigeria

Division: Information System

Core Purpose of the Job

• To plan, manage the CAPEX execution and reporting manage and allocate resources for the execution of IS projects in line with the needs of all business units in the organization and MTN N business plan.

Job Summary

• Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Drive an increase in MTNN’s Net Promoter Score.
• Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders
• Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
• Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
• Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
• Close out project ensuring all resources are accounted for and released appropriately.

Education

• First Degree in Electrical/Electronics, Computer Science / Engineering or related discipline
• Procession of a professional project management certification (PRINCE2/PMP) will be an advantage

Experience:
Minimum 6 years’ experience which includes:

• 3 years’ experience in supervising/managing others
• Experience working in a medium to large organization
• 3-5 years’ Project scope Planning and Management.
• 3-5years experience in Project Portfolio.
• 3-5 years in Project demand management.
• 3 years’ experience in managing transformational projects.
• Experience working in a medium to large organization.
• Formal project management experience in a telecommunications business environment or in a customer care & billing systems (CC&BS) or an Enterprise Resource Planning (ERP) systems environment
• Proven experience in Managing large scale digital projects and solutions across complex, trans-national , cross-Functional program and channels
• Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment
• Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality

Job Conditions

• Normal MTNN office environment.
• Open plan office
• May be required to work extended hours