Job Opportunities at MainOne

Responsibilities:  

The Network Administrator will Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. He/She will select and implement security tools, policies, and procedures in conjunction with the company’s security team, he/she will also liaise with vendors and other IT personnel for problem resolution;

His specific responsibilities shall include the following:

• Hands-on knowledge of cisco router/switches and firewall.
• Hands-on experience in Routing protocol, OSPF/EIGRP
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Basic understanding network service. DHCP, DNS, Proxy, NAT etc.
• TCP/IP network design and configuration
• Network Documentation skills
• Basic understanding of Voice over IP technology (Cisco preferred)
• Hands-on experience in Enterprise wireless implementation
• Knowledge of Microsoft Active Directory and Windows server operating system
• Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection
• Basic knowledge of MS- Exchange.
• Sound knowledge of TCP/IP, IPv4 and CIDR
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution

Qualification:    

• Minimum HND/BSc. Degree in Computer Science or in a related discipline.
• 3 - 5 years networking, database and Security industry experience.
• CCNP in Routing & Switching a plus

Competencies Required:    

• Process driven, with strong analytical and planning skills.
• Technical & Professional proficiency
• Strong coaching and team leadership skills
• Very good problem solving skills
• Excellent customer service orientation.
• Vendor relationship and negotiating skills.
• Business communication and project management skills.
• Ability to communicate effectively with relevant areas of the business.
• Knowledge of and experience with: Information systems, Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Internet Information Services; Oracle; Web design, software development languages; backup systems

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Responsibilities:   

The IT service desk officer will provide high quality systems support for the various departments in Main One and shall be responsible for managing and resolving all IT related issues/queries, and will also play an active role in IT implementation. His specific responsibilities shall include the following:

His specific responsibilities shall include the following:

• Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
• Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
• Train users on computer hardware/software and other electronic office equipment.
• First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
• Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
• Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
• Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
• Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
• Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
• Responsible for logging all IT problems and resolutions, and liaising with the external support company.
• Providing input into the IT strategy and annual IT budget.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
• Inducting new employees on IT system
• Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
• Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
• Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

Qualification:    

• Minimum HND/BSc. Degree in Computer Science or in a related discipline.
• 2-3 years of relevant experience

Competencies Required:    

• Technical & Professional proficiency
• Analytical Thinking
• Problem Solving
• Self management skills
• Team work
• Customer Service
• Proficiency in MS Office & Products
• ITIL Qualification an added advantage

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Responsibilities:

The IPNOC Engineer will be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems.

His specific responsibilities shall include the following:

• Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
• Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
•  Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
• Ensure all customer SLAs are met.

Qualification:    

• Minimum HND/BSc. Degree in Computer Science or in a related discipline.
• 3-5 years’ experience

Competencies Required:    

• Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
• Good knowledge of networking technologies- TCP/IP, BGP, DNS will be an added advantage.
• Relevant Professional/Technical certifications preferably CCNA & CCNP
• Good communication skills. 
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Able to work well within a busy team and handle a wide range of issues.
• Capable of multi-tasking, good time management and prioritization of workload.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and priorities faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively seeks ways of improving existing systems and processes.
• ‘Can do’ attitude.
• Actively encourage strong working relationships with other teams.
• Good technical documentation skills
• Very good understanding of Main One’s products and processes
• Eager and quick to learn.