ICT Vacancy at International Finance Corporation (IFC)

Duties and Accountabilities:

• Primary point of contact on all matters related to hardware, software and communications support for the CO.
• Work closely with other IT support elements, both within the region and in ITS.
• Perform IT activities for all CO support components, including installation of communications, hardware, system software, and telephony.
• Under the direction of the Regional IT Program Manager, assist in establishing the IT budget for the CO.
• Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.
• Advise Regional IT Specialist on standard IT equipment orders for CO.
• Under the direction of Regional IT Program Manager, evaluate and pilot test new products and services, both hardware and software.
• Propose IT applications and coordinate their implementations.
• Provide IT training for staff members, particularly for newly hired staff.
• Administer WBG information security standards, including requesting IT accounts, SecurIDs, remote access and passwords.
• Provide local expertise on all WBG Standard Software and Corporate applications.
• Follow up with all fixes and repairs to IT problems for Country Office.
• Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences.
• Prepare laptop PCs for mission travel.
• Train laptop users in remote access systems, such as SSL VPN, Fiberlink and Webmail
• Disseminate IT information to Country Office and visiting staff with the ITS Outreach team.
• Coordinate Country Office moves of IT hardware and communications.
• Ensure Service Level Agreements are maintained with local maintenance providers.
• Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG IT standards.
• Adhere, advise and enforce the technology standard requirements and procedures of WBG.
• Maintain a proper inventory of all CO IT related equipment and software.
• Maintain records in CO database for offices that have been identified as areas of primary support.
• Assist staff in procurement of cell phones and Blackberry devices.
• Ensure that the integrity and security of WBG Systems are not compromised from within or outside the corporation.
• Collect feedback on IT services from clients, through surveys and other tools, and inform the Regional IT Program Manager.
• Use the ‘Remedy’ call tracking system to track work and analyze reports to identify problem areas and training opportunities.
• Monitor local and international technology trends and developments.
• Act as department’s software asset custodian and ensure licensed software is tracked and maintained in line with Software Asset Management (SAM) Policy, Process and Procedure manual.

Selection Criteria:

• Bachelor degree in Information Technology (or equivalent combination of education and experience), and a minimum of 3 years’ experience working in the office technology support field.
• Proven computer literacy.
• Experience with WBG’s standard operating systems and desktop software including but not limited to Microsoft Windows 7, Office 2013, Outlook 2013 and SAP.
• Experience with Dell, Lenovo and HP hardware, including servers.
• Knowledge and experience with Cisco network equipment.
• Experience with Wide Area Networking and remote access systems.
• Working knowledge of office technology hardware - PCs, printers, fax machines, modems, etc.
• Ability to trouble-shoot problems over the telephone
• Excellent communications skills; the ability to listen and then clearly describe the problem and proposed solution
• General knowledge of the mission and business requirements of the International Finance Corporation
• Proven ability to work alone and in a team environment
• Able to translate technical material and descriptions into layman’s terms.
• General knowledge of WBG mission and business requirements

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Duties and Accountabilities:

• Primary point of contact on all matters related to hardware, software and communications support for the CO.
• Work closely with other IT support elements, both within the region and in ITS.
• Perform IT activities for all CO support components, including installation of communications, hardware, system software, and telephony.
• Under the direction of the Regional IT Program Manager, assist in establishing the IT budget for the CO.
• Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.
• Advise Regional IT Specialist on standard IT equipment orders for CO.
• Under the direction of Regional IT Program Manager, evaluate and pilot test new products and services, both hardware and software.
• Propose IT applications and coordinate their implementations.
• Provide IT training for staff members, particularly for newly hired staff.
• Administer WBG information security standards, including requesting IT accounts, SecurIDs, remote access and passwords.
• Provide local expertise on all WBG Standard Software and Corporate applications.
• Follow up with all fixes and repairs to IT problems for Country Office.
• Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences.
• Prepare laptop PCs for mission travel.
• Train laptop users in remote access systems, such as SSL VPN, Fiberlink and Webmail
• Disseminate IT information to Country Office and visiting staff with the ITS Outreach team.
• Coordinate Country Office moves of IT hardware and communications.
• Ensure Service Level Agreements are maintained with local maintenance providers.
• Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG IT standards.
• Adhere, advise and enforce the technology standard requirements and procedures of WBG.
• Maintain a proper inventory of all CO IT related equipment and software.
• Maintain records in CO database for offices that have been identified as areas of primary support.
• Assist staff in procurement of cell phones and Blackberry devices.
• Ensure that the integrity and security of WBG Systems are not compromised from within or outside the corporation.
• Collect feedback on IT services from clients, through surveys and other tools, and inform the Regional IT Program Manager.
• Use the ‘Remedy’ call tracking system to track work and analyze reports to identify problem areas and training opportunities.
• Monitor local and international technology trends and developments.
• Act as department’s software asset custodian and ensure licensed software is tracked and maintained in line with Software Asset Management (SAM) Policy, Process and Procedure manual.

Selection Criteria:

• Bachelor degree in Information Technology (or equivalent combination of education and experience), and a minimum of 3 years’ experience working in the office technology support field.
• Proven computer literacy.
• Experience with WBG’s standard operating systems and desktop software including but not limited to Microsoft Windows 7, Office 2013, Outlook 2013 and SAP.
• Experience with Dell, Lenovo and HP hardware, including servers.
• Knowledge and experience with Cisco network equipment.
• Experience with Wide Area Networking and remote access systems.
• Working knowledge of office technology hardware - PCs, printers, fax machines, modems, etc.
• Ability to trouble-shoot problems over the telephone
• Excellent communications skills; the ability to listen and then clearly describe the problem and proposed solution
• General knowledge of the mission and business requirements of the International Finance Corporation
• Proven ability to work alone and in a team environment
• Able to translate technical material and descriptions into layman’s terms.
• General knowledge of WBG mission and business requirements