Current Jobs at Standard Chartered Bank Nigeria

Job Description
   
ROLE DESCRIPTION
Standard Chartered Bank, Consumer Banking

JOB TITLE JOB GRADE GENERIC JOB ROLE
Investment Advisor

Grade 7 Investment Advisor
REPORTS TO (DIRECT) DIRECT EMPLOYEES
Head Investment Strategy & Advisory Nigeria

REPORTS TO (INDIRECT) MATRIX EMPLOYEES

SET UP
Target Clients
• NTB Priority Clients
• ETB Priority Clients with AUM > 0.5mn 1
• ETB Personal Clients adhoc requests on exception basis only

Sources of leads
• Priority Banking Team within IA’s coverage
• Structured periodic Wealth portfolio review driven by analytics

Other job roles most commonly worked with
• Priority Banking Team
• Priority Client Centre

Location
• Co-located within Bankers’ catchment  area at  lower real-estate cost (e.g., higher floor of branch)
• Consolidated at strategic cities with Video Conference capability for non-strategic cities
Working rhythm
• Medium frequency, mix of standardised and tailored functions

Associated client journeys
• Actively engaging during the first 3 months
• Supporting the client on any client-initiated needs
• Proactively engaging with the “Hidden Affluent”
                                                  
ROLES
Mandate
• Provide advice on multiple asset classes to fulfill Affluent and hidden Affluent clients’ Wealth management needs
• Conduct portfolio reviews (along with Priority Banker) twice a year for Priority Clients with AUM> 0.5 mn1
• Support Priority Banking Team with investment requests from high-value Clients if required
• Ad-hoc advise for Personal (non-hidden Affluent) clients on complex high-value investment needs on exception basis only
• Advisory role – does not close sales (on target bonus)
• Guide and coach Bankers on investment related topics
• Ensuring high operational quality and compliance conformance

1. Methodically engage – Portfolio Review(in person)
• Review if client’s needs and circumstances have changed
• Update client on market views (house views)
• Update clients on performance and alignment with Asset Allocation views
• Recommend new solutions if needed or maintain
• Transact (assist with sales closure)

2. Meet & advice (remote & in person)
• Meet in person/ VC to fulfill advisory needs
• Do not perform direct sale

Needs/anchor products
• Mutual funds, Fixed Income, Structured Products
• Portfolio advisory

Skill requirements

Product broadening
• Advanced Wealth product/solution knowledge
• Portfolio planning capability
• Up-to-date macro-Market knowledge
• Expertise on house views and solutions to meet Wealth needs

Client engagement
• Competency in communication and presentation of complex investment topics & solutions

Journey completion
• Ability to conceptualise and plan tailored portfolio

Metrics
• New business Inflow       30 - 35%
• NFI Performance             30 – 35%
• Frontline productivity            20%
• Efficiency and effectiveness  15%
of portfolio reviews

Roles that can transition & upskilling needed
• Investment Specialists/ UT IC, IC
• Product broadening:
• Client engagement:
• Journey completion:
   
Qualifications & Skills
   
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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Job Purpose
• Responsible for executing the country agenda on P Loans, Mortgage, Building Under Construction and Credit Cards to deliver sustainable growth across Retail LendingProducts (excluding Business Clients).
• Responsible for growing market share and increasing client level profitability by supporting new acquisition and relationship teams and portfolio management of all Retail Lending Products based on client needs.
• Achieve the Revenue, Balance Sheet, Product Margins and Loss adjusted Returns as per budget
• Ensure consistent Service and Product delivery on client propositions as per budgeted benchmarks by indentifying challenges related to (a) products and processes design, for resolution by Retail Product team in the centre and (b) process execution within Sales, Operations and Service teams, for resolution in country with the relevant stakeholders.

Key Responsibilities

Business Performance
• Implement and commericalise global standard Product program for P Loans, Mortgage and Credit Cards in Nigeria.
• Collaborate effectively with the Segment teams, Client Acquisition and Relationship teams and CIC/ TB to leverage the eco-system and help deliver budgeted Balance Sheet and NFI targets
• Execute global standard Product Optimization strategies to deliver Product level RoRWA
• Implement the integrated product segment strategy to launch / re-launch the program value proposition and specific enablers and track program performance along with the segment team
• Optimize fees and charges to create value for clients in line with Treating Customers Fairly (TCF) principles
• Ensure scorecard alignment with product strategy through active participation in the RCIC
• Support RC academy for the development of appropriate training content for the acquisition, relationship and service teams
• Responsible for Portfolio health on relevant products – delivery through regular engagement with Risk teams in country, region and group to track portfolio performance (through lead indicators) and taking necessary actions to ensure loan impairment is within approved and acceptable limits.
• Responsibile for ensuring governance and controls around Lending products are in line with CAD and global PPG. In particular ensuring that there there is a documented and standardised process with credit policy oversight on collateral management for secured lending products and recovery of instalments for Deduction at Source Programs across markets
• Design and Launch the Building Under Construction program for Nigeria in consultation and guidance from Group Mortgage and Regional Risk team
• Manage approval rates for all lending products in conjunction with the Client Acquition, Relationship, and Credit Initiation teams

Product & Service Delivery
• Have oversight and ownership on end-to-end (standard) process to ensure execution of on-boarding for clients and fulfillment of products through engagement with relevant stakeholders involved in executing the standard process to ensure we deliver a seamless client CVP
• Complaints & Client Experience: Collaborate closely with the CEPG teams to Identify gaps and design failures in existing process and products and work with regional  and country product teams to solve for endemic design issues to improve overall product and Service delivery

Product Launches & Product Maintenance
• Execute the global Product standardization and Product rationalization agenda across Lending Products
• Work with segment and frontline teams to identify client needs and launch existing global product solutions to meet these needs. In the absence of existing global solutions work with the regional team to have the relevant proposition developed as a global solution for implementation

Governance
• Manage compliance of PPGs & CADs
• Ensure compliance to Group & Country AML and CDD policies.

Qualifications & Skills   
Enter qualifications and skillsIn compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

go to method of application »

Job Description
Directly work with customers to secure new business relationships, through referrals and different Sales Channels, via the analyses of their needs and provision of CC products and services.
• Grow share of Clients portfolio size by deepening existing Clients’ relationships
• Analyses and reviews quality of potential business to ensure maximum profitability.
• Maintain accurate and up-to-date records of all actual and attempted customer interactions.
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers after identification of their needs.
• May be requested to co-ordinate Country or Regional initiatives within CC team.
• Provide feedback to Senior Management, Marketing and Product management on customers’ needs and the efficiency of marketing strategies and tactics.
• Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘The Right Partner’.
• Operate within Risk & Compliance requirements/framework

KYC/AML Clause
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:-

Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Internal:
 Marketing on new and continuing initiatives
 Head, ME Segment on issues to CC customers
 Branch departmental and T&O Managers and staff for CC customers' account opening, servicing and administration
 Product Development and Analytics – product review, development, implementation and analytics
   
Key Roles & Responsibilities
1. Customers
1. Revenues, Asset and  Liabilities of CC Banking business at Country and Regional level.
2. Image and reputation of Department and the Bank.
As advised through written delegation from VSGM CC Banking; Head, ME Segment
   
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.