Relationship Manager at Standard Chartered Bank

Job Description
Directly work with customers to secure new business relationships, through referrals and different Sales Channels, via the analyses of their needs and provision of CC products and services.
• Grow share of Clients portfolio size by deepening existing Clients’ relationships
• Analyses and reviews quality of potential business to ensure maximum profitability.
• Maintain accurate and up-to-date records of all actual and attempted customer interactions.
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers after identification of their needs.
• May be requested to co-ordinate Country or Regional initiatives within CC team.
• Provide feedback to Senior Management, Marketing and Product management on customers’ needs and the efficiency of marketing strategies and tactics.
• Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘The Right Partner’.
• Operate within Risk & Compliance requirements/framework

KYC/AML Clause
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:-

Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Internal:
 Marketing on new and continuing initiatives
 Head, ME Segment on issues to CC customers
 Branch departmental and T&O Managers and staff for CC customers' account opening, servicing and administration
 Product Development and Analytics – product review, development, implementation and analytics
   
Key Roles & Responsibilities
1. Customers
1. Revenues, Asset and  Liabilities of CC Banking business at Country and Regional level.
2. Image and reputation of Department and the Bank.
As advised through written delegation from VSGM CC Banking; Head, ME Segment
   
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.