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Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed ...
Req ID: 65847
Job Summary
This Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities & Tasks
Position Qualifications
Core Competences:
Minimum Qualifications & Experience Requirements:
Preferred Qualifications & Experience Requirements:
Additional Requirements, Physical Demands, Region/Local Specifications:
Req ID: 65614
Job Summary
Responsible for the end to end service or resource specific coordination, management, execution & managing the projects of the following activities:
Responsibilities & Tasks
Position Qualifications
Core Competences:
Preferred Qualifications & Experience Requirements:
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Head Field Services
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Date: Jan 27, 2015
Location: Lagos, Lagos, NG
Company: Ericsson
Req ID: 65850
Job Summary
This Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities & Tasks
Position Qualifications
Core Competences:
Minimum Qualifications & Experience Requirements:
Preferred Qualifications & Experience Requirements:
Req ID: 65851
Job Summary
Responsible for providing detailed and deep technical knowledge in specific technologies, products and/or services. Responsible for proactive and business minded support for establishment and improvement of business for the respective products or services. Responsible for supporting Key Account Managers in generating short and long-term profitable business for Ericsson by working closely with or as part of the Core3 teams in sales, design and delivery of customer projects, and in technical problem solving to translate identified opportunities into detailed technical offering, and proposals.
Responsibilities & Tasks
Position Qualifications
Core Competences:
Preferred Skills:
Minimum Qualifications & Experience Requirements:
Req ID: 65853
Job Summary
This Job Role is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
This Job Role is also responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers). It is also responsible for customer-affecting problems detected by other processes or through analysis, including proactively informing the customer and resolving these specific problems to the customer's satisfaction.
Responsibilities & Tasks
Position Qualifications
Core Competences:
Preferred Qualifications & Experience Requirements:
Req ID: 65601
Job Summary
The Optimization job role purpose is to improve the overall service quality to ensure business consistency.
Responsibilities & Tasks
• Infrastructure Capacity, performance Analysis & solution definition
• Capacity & performance Improvement
• End-user Quality of Service Optimization
Position Qualifications
Core Competences:
• Operation Services
• Operational Readiness
• Shared Solutions Services
• Presentation & communication skills
• Knowledge sharing
• Problem Solving & strategic thinking
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Deciding & Initiating Action
• Planning & Organizing
• Applying Expertise & Technology
• Presenting
Minimum Qualifications & Experience Requirements:
Interested and suitably qualified candidates should click here to apply online.
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