Head Field Services at Ericsson

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Head Field Services
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Date: Jan 27, 2015

Location: Lagos, Lagos, NG

Company: Ericsson
Req ID: 65850

Job Summary
This Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

•     Corrective Maintenance Execution
•     Site Facility Management
•     Site Information Management
•     Third party supervision
•     Service Activation / Deactivation - On-site
•     Preventive Maintenance Execution
•     Spare part handling
•     Physical Site Access Management
•     Work order Management

Position Qualifications
Core Competences:

•     Knowledge of Managed Service Telecom Operations Practice
•     Presentation & Communication skills
•     Knowledge sharing
•     Problem Solving & Strategic Thinking
•     Ericsson Knowledge
•     Language Skills
•     Delivering Results & Meeting Customer Expectations
•     Analyzing
•     Working with people
•     Following Instructions & Procedures
•     Applying Expertise & Technology

Minimum Qualifications & Experience Requirements:

•     Bacherlor's degree (Telecommunications)

Preferred Qualifications & Experience Requirements:

•     Planning and organization skills
•     Problem solving and trouble shooting skills
•     Good communication skills
•     Good social skill and awareness