Jobs at Limewood Villa Hotel

Job Description

• Waitress is responsible for ensuring a guest in a restaurant, bar, or other dining area has a positive experience at Limewood Villa hotel establishments by exhibiting excellent customer service.
• Your duties include greeting guests and taking their orders, communicating with members of the kitchen about orders, and carrying meals or beverages to the correct tables.
• Greeting guests and escort them to their tablesand taking drink and food orders.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Staying attentive to the needs of guests in the dining area.
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
• Communicate order details to the Kitchen Staff.
• Delivering food from the kitchen to the guests.
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
• Following health code standards with regards to the handling of food.
• Prepare tables by setting up linens, silverware and glasses.
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.
• Inform customers about the day’s specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Deliver checks and collect bill payments.
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Follow all relevant health department regulations.
• Excellent presentation skills.
• Team spirit.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Attentiveness and patience for customer.
• Active listening and effective communication skills.

Requirement

• Candidates should possess an NCE, OND, SSCE / GCE / NECO qualification with at least 7 years work experience.

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Job Summary

• The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and standards are achieved.
• The GSA acts as a main point of contact for all hotel guests and works in harmony with all hotel departments to ensure all guests are wowed by our boutique hotel, which is designed to meet their needs with our team.
• The GSA acts as a problem solver, in a professional and calm manner, resolving any guest concerns that may occur while delivering outstanding service to our guests.
• The primary duties of the guest service agent are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Essential Functions and Responsibilities
Guest Check-in and out:

• Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures.
• Check guests in and out of the hotel in a courteous and pleasant manner.
• Use the appropriate phrases and greetings when interaction with guests.
• Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.

Guest Services:

• Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner.
• Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.

Guest Reservations:

• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
• Responsible for greeting every guest upon arrival
• Prepare documents and keys required for registration
• Register arriving guests and assign rooms
• Process guests' departures, calculate charges and receive payments
• Make, confirm, cancel and change reservations
• Promptly and courteously attend to telephone calls and text messages, directing as appropriate
• Provide information on hotel facilities and services
• Concierge services including booking activities, dining reservations and transport
• Provide detailed information about points of interest in the area
• Arrange services required for guests with special needs
• Ensure guest special requests are efficiently completed
• Store and retrieve luggage
• Follow emergency and safety procedures
• Provide direction to guests requiring guidance and offering any further assistance, as required
• Training of new team members
• Be an ambassador of Limewood Villa Hotel
• Other related duties as assigned by the Front Office leadership team
• Accurately manage payment system.
• Communicate pertinent shift information to the next shift and to supervisor.
• Adhere to all safety policies and procedures.

Requirement

• HND / OND qualification.