Jobs at Jibs-Ray Nigeria Limited

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus.

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Job description

• Organizing schedules and producing shift rotas
• Working with the HR department to implement Staff incentive
• Ensuring reports are sent to appropriate channels as at when due.
• Develop plans and tactics to achieve and exceed daily sales targets
• Provide individuals with development training to maximize their skills
• Ensure front counter procedures are being used consistently by all staff
• Seek and suggest ways to reduce waste and operational costs of the restaurant
• Ensure orderliness among staff and ensuring all staff are executing their duties on time and that all Staff including new ones are in compliance with company policies
• Monitor Inventory to ensure that food supplies and restaurant essentials are adequate
• Develop and implement methods of improving customer satisfaction through excellent service
• Oversee the general activities of the restaurant during your shift and proper handover to the next shift.
• Manage absence and disciplinary issues, and escalate to the Human Resources department.
• Resolve customer’s complaints professionally and review customer’s surveys
• Maintaining food quality standards by ensuring products delivered from the production floor are in line with the company's standard
• Oversee food production, storage and presentation to ensure compliance with food, hygiene, health and safety regulations/guidelines.
• Training staff to follow restaurant procedures, and champion learning and development training to improve team productivity and maximize their skills
• Keep abreast of local competition and develop plans to retain customers by managing the implementation of local sales-building programs through constant promotion and marketing.

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Key Responsibilities:

• Food Preparation - Assist in the preparation of ingredients for cooking, such as chopping vegetables, and measuring ingredients according to recipes.
• Kitchen Cleanliness - Maintain a clean and organized kitchen by washing dishes, utensils, and cooking equipment.
• -Clean and sanitize food preparation areas, including countertops, cutting boards, and cooking surfaces.
• -Dispose of waste properly and ensure recycling practices are followed.
• Stock Management - Assist in monitoring and maintaining kitchen inventory, notifying supervisors when supplies are low.
• -Unload and store deliveries in designated areas, ensuring proper rotation of stock.
• Assistance During Service - Provide support during peak hours by assisting chefs with basic food preparation and assembly.
• -Collaborate with kitchen staff to ensure a smooth workflow during busy periods.
• Compliance with Health and Safety Regulations - Adhere to all health and safety standards, including proper food handling and storage procedures.
• Follow guidelines for personal hygiene and maintain a clean and presentable appearance.
• Team Collaboration - Work collaboratively with kitchen staff to create a positive and efficient working environment. Communicate effectively with team members to coordinate tasks and ensure a seamless workflow.
• Adaptability - Be flexible and willing to take on additional responsibilities as needed, such as assisting with kitchen maintenance or special projects.

Relevant Experience/Requirement:

• Possess SSCE or OND Result minimum
• Demonstrate knowledge of basic cooking techniques, food safety practices.
• Previous experience in a similar role is preferred.
• Computer literacy: Basic experience in MS Office will be an added advantage

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Requirements

• Candidates should possess an SSCE / GCE / NECO.

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Job description

• Safely transporting Staff as well as various products and materials to and from specified locations in a timely manner.
• Assisting with the loading and offloading of staff luggage, products, and materials.
• Adjusting travel routes to avoid traffic congestion or road construction.
• Promptly informing the company of any tickets issued against the company vehicle.
• Ensuring that the company vehicle is always parked in areas that permit parking in order to avoid towing.
• Abiding by traffic laws to avoid payment of fines or payment for third party damage to the Company vehicles.
• Keeping the company vehicle clean and properly maintained by performing regular washing, cleaning and vehicle maintenance.
• Providing accurate time records of the company vehicle’s coming and goings.
• Reporting any accidents, injuries, and vehicle damage to management.
• Overseeing vehicle maintenance and repair from time-to-time
• Ensure all papers are reported at least two (2) months before expiration and follow up on renewal.
• Vehicles with expired vehicle particulars must not be taken out of the premises.
• Daily confirmation of vehicle papers and other tools required in the vehicle.

Minimum Qualification:

• SSCE

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Responsibilities
Customer Satisfaction and Experience:

• Consistently provide high-quality service by addressing customer inquiries, resolving issues efficiently, and ensuring that customers have a positive experience.
• Regularly collect and analyze customer feedback to identify areas of improvement. Proactively make recommendations based on insights gathered to enhance customer satisfaction.
• Ensure all customer issues are resolved to the customer’s satisfaction within the company’s specified time frame (e.g., within 24 hours).
• Tailor interactions to meet the unique needs and preferences of each customer, ensuring that they feel valued and understood throughout their engagement.

Product Knowledge and Support:

• Maintain a deep understanding of the company’s products and services to effectively assist customers with their inquiries.
• Ensure customers receive accurate and up-to-date information about products, services, and policies.
• Participate in ongoing training to stay informed about new products, features, and updates, enabling you to provide the best possible support.

Issue Resolution and Problem Solving:

• Address and resolve customer complaints in a timely and professional manner, ensuring that all issues are fully resolved and customers are satisfied with the outcome.
• Identify situations that require escalation to higher-level support and follow through until a satisfactory resolution is achieved.
• Conduct root cause analysis of recurring issues to prevent future occurrences and improve overall service quality.

Compliance and Best Practices:

• Follow company policies and procedures, ensuring that all customer interactions comply with legal and regulatory requirements.
• Stay informed about industry best practices in customer service and integrate these practices into daily operations.
• Uphold the highest standards of professionalism and ethics in all customer interactions.

Customer Retention and Loyalty:

• Develop and maintain positive relationships with customers to foster loyalty and encourage repeat business.
• Engage with customers proactively to address potential concerns before they escalate and to inform them about new products or services that may be of interest.
• Promote and support customer loyalty programs, helping to identify opportunities for customer engagement and reward.

Requirements

• Minimum of a high school diploma or equivalent; a degree in Hospitality Management, Business Administration, or a related field is a plus.
• Minimum of 1-3 years’ experience in customer service, preferably in the food & beverage or QSR industry.
• Strong interpersonal and multitasking skills.
• Ability to work in a fast-paced environment and handle high-pressure situations calmly.
• Strong Analytical, Communication and Problem-Solving skills
• Ability to plan, schedule and coordinate effectively.
• Result Oriented.
• Assertiveness and tenacity.
• Ability to work with all levels of management, build partnerships and team.
• Highly organized and significant ability to multi-task effectively.
• Integrity and Professionalism.
• Strong commercial and business acumen.
• As the Customer Service Officer, you will be responsible for managing interactions, resolving issues, and ensuring that each customer experience aligns with the company’s core values.
• Reporting to the Brands and Marketing Manager, you will work closely with the marketing team to gather insights from customer feedback and contribute to the overall customer experience strategy.
• Your goal is to build strong relationships with our customers, foster loyalty, and ensure that every interaction reflects our commitment to quality and service excellence.

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Key Areas of Functionality

• Inventory
• Internal Cash Handling
• Financial

JOB DESCRIPTION:

• Conducting regular control checks on cash, inventory, expenses, dispatch and production reports.
• Reporting any discrepancies identified to the Management.
• To identify loopholes and recommend risk aversion measures and cost saving.
• To obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
• Conducting risk assessment of all departments.
• Reporting risk management issues and internal control deficiencies identified directly to Management and providing recommendations for improving the organization's operations.
• Evaluating and ensuring compliance with the existing company policies and procedures, identifying and proposing modifications as needed.
• Identifying areas of strength and weakness and engaging in continuous education and staff development.
• Reviewing the responses to internal and external audit management letters and queries to ensure that recommendations are implemented and to ensure that all action items are resolved.
• Evaluating information security and associated risk exposures.
• Evaluating regulatory compliance programs.
• Evaluating the organization's readiness in case of business interruption.
• Providing support to the company's anti-fraud programs.
• Preparation of centre monthly reports.

Requirements

• Candidates should possess a Bachelor's Degree or HND in Accounting or any other related field.
• 2 - 3 years’ experience in financial audit in the hospitality sector is a must.
• A strong knowledge of financial statement analysis and interpretation.
• Proficient in Accounting software
• Working knowledge of MS Excel, i-class will be an added advantage..
• Ability to work as a stand alone and pay attention to details.
• Excellent communication skills.

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General Requirements

• Candidates should possess an SSCE / GCE / NECO qualification with 1 - 2 years work experience.
• Prior experience in the full capacity of a Cook
• Neat and coordinated
• Ability to follow the restaurant safety and health guidelines
• Candidates must reside in or in close proximity to their preferred location.
• Ability to work under flexible arrangements.