Latest Jobs at Strivo Labs

About the Role

• We are hiring a highly analytical, structured, and performance-driven Training & Sales Performance Manager to elevate our sales team’s capability, productivity, and results.
• This role is responsible for designing training programs, driving continuous performance improvement, analysing sales data, and ensuring the sales team consistently delivers at a high level.
• If you are passionate about people development, sales excellence, and performance optimisation, this role is for you.

Key Responsibilities
Training & Capability Development:

• Design and implement structured training programs for onboarding, product knowledge, sales techniques, and customer engagement.
• Facilitate workshops, coaching sessions, simulations, and refresher trainings for sales teams.
• Develop sales playbooks, scripts, competency frameworks, and training materials.
• Continuously evaluate training effectiveness and refine programs based on performance trends.

Sales Performance Monitoring & Analysis:

• Track and analyse sales KPIs: conversion rates, pipeline health, productivity levels, target achievement, retention, etc.
• Build dashboards, scorecards, and performance reports using data-driven insights.
• Identify performance gaps and recommend targeted improvement interventions.
• Monitor individual and team performance patterns to support data-backed decision-making.

Coaching & Performance Enablement:

• Provide hands-on coaching to improve sales capability, customer handling, negotiation, and closing skills.
• Support team leads in developing performance improvement plans.
• Reinforce best sales practices and standards across the team.
• Promote a culture of accountability, continuous learning, and excellence.

Process Improvement & Sales Enablement:

• Collaborate with Sales, Marketing, and Operations to streamline processes and improve sales efficiency.
• Recommend tools, automation, and systems to enhance productivity.
• Ensure sales teams are updated on product changes, campaigns, and organisational priorities.
• Maintain updated knowledge bases, training repositories, and learning resources.

Cross-functional Collaboration:

• Partner with HR on learning programs, competency development, and sales capability frameworks.
• Work closely with Sales Leadership to align targets, expectations, and performance cycles.
• Collaborate with Product and Marketing to ensure sales teams understand offerings, messaging, and customer segments.

RequirementsExperience & Background

• 4–7 years of experience in Sales Training, Sales Operations, Sales Enablement, or Performance Management.
• Strong experience designing and facilitating sales training programs.
• Demonstrated ability to use data to drive performance decisions.

Skills & Competencies:

• Strong understanding of sales methodologies (consultative selling, SPIN, challenger, etc.).
• Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and analytics tools (Power BI, Excel).
• Excellent facilitation, presentation, and communication skills.
• Strong analytical, problem-solving, and organisational abilities.
• High emotional intelligence and coaching skills.
• Ability to work effectively in a fast-paced, target-driven environment.

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About the Role

• We are seeking a proactive, assertive, and detail-oriented Loan Recovery Officer to manage defaulted accounts, drive repayment efficiency, and minimise credit losses.
• The ideal candidate will excel in communication, negotiation, documentation, and compliance, ensuring recovery processes are handled professionally and effectively.

Key Responsibilities
Loan Recovery & Collection:

• Follow up with borrowers on overdue payments via calls, emails, SMS, and field visits (where necessary).
• Negotiate repayment plans, settlements, and restructuring options in line with company policies.
• Recover delinquent accounts while maintaining professionalism and customer relationship standards.
• Escalate chronic delinquent accounts to the Recovery Manager for further actions.

Portfolio Monitoring & Reporting:

• Monitor loan accounts daily to identify delinquencies and repayment patterns.
• Maintain accurate records of interactions, commitments, and recovery outcomes.
• Prepare weekly and monthly reports on recovery performance, trends, and risks.
• Track aging buckets and ensure timely follow-up of accounts by priority.

Compliance & Risk Management:

• Ensure recovery actions comply with regulatory guidelines, internal policies, and financial ethics.
• Identify high-risk accounts and recommend appropriate recovery strategies.
• Flag fraudulent cases and collaborate with relevant units for investigation.
• Support legal teams with documentation and case preparation when legal action is required.

Customer Engagement & Relationship Handling:

• Educate customers on repayment obligations, loan terms, and consequences of default.
• Handle disputes and concerns professionally while maintaining firm control of the conversation.
• Work with customer support and credit teams to resolve account discrepancies.

Process Improvement & Collaboration:

• Provide feedback to Credit, Risk, and Operations teams on recurring issues.
• Suggest process improvements to enhance recovery efficiency and reduce loan defaults.
• Collaborate with field agents, legal teams, and external recovery partners (where applicable).

Requirements: Experience & Background

• 5–10 years’ experience in Loan Recovery, Collections, Credit Control, or related roles.
• Experience in microfinance, lending, digital lending, or the financial services industry is a strong advantage.

Skills & Competencies:

• Strong negotiation and persuasion skills.
• Excellent communication, conflict resolution, and interpersonal skills.
• Ability to remain firm, calm, and professional during difficult conversations.
• Good understanding of loan processes, credit risk, and repayment cycles.
• Ability to work with CRM tools, spreadsheets, and recovery tracking systems.
• Strong organisation, reporting, and documentation skills.