Latest Jobs at Stanbic IBTC Bank

Job Description

To lead & supervise the support team that provides end to end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless
resolution.

Qualifications

• First degree in any field.
• Minimum of 2 years’ of Operational and Customer Service experience

Personal Competencies

• Well-developed people management skills
• Excellent interpersonal and communication skills (across the business)
• Well-developed negotiating skills
• Strong stakeholders focus and service orientation
• Creative, and analytical with good problem-solving skills

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Job Description

To drive customer digital platform adoption through digital registrations and utilisation in order to increase revenue and improve client experience on digital channels for existing & new CHNW customers.

Qualifications

• Minimum of First Degree
• 5-7 years experience in promoting or selling digital banking products and processes. Marketing experience and designing of campaigns. Experience in change management within a digital banking or technology solution environment.

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Team Working
• Generating Ideas
• Embracing Change

Technical Competencies

• Risk Response Strategy & Risk Identification
• Attitude of Customer Experience
• Commercial Acumen
• Data Analysis

Job grade: Assistant Manager