Supervisor, CCC, Telco Trade Partneships at Stanbic IBTC

Job Description

To lead & supervise the support team that provides end to end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless
resolution.

Qualifications

• First degree in any field.
• Minimum of 2 years’ of Operational and Customer Service experience

Personal Competencies

• Well-developed people management skills
• Excellent interpersonal and communication skills (across the business)
• Well-developed negotiating skills
• Strong stakeholders focus and service orientation
• Creative, and analytical with good problem-solving skills