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Job Purpose

• Support the Finance function through participation in risk assessment and controls evaluation to ensure that risks are appropriately mitigated through control enforcement and/ or process improvements.
• Actively lead control enforcement or process improvement initiatives.

Key Roles & Responsibilities.

• Translate tactical work plans into detailed tasks and programs. Plan, undertake and supervise financial and system audits and compliance activities across Finance to ensure that all Finance functions and systems are working in line with management-advised guidelines.
• Draft, perform and supervise tests of the design, implementation and operating effectiveness of key financial and business controls.
• Enforce appropriate user access and segregation of duties in financial systems.
• Provide input into design of automated approval workflows.
• Deduce conclusions, recommending remediation actions and preparing final reports following tests of the design, implementation and operating effectiveness of key financial and business controls.
• Oversee database of deficiencies, undertaking root cause analyses, tracking management actions, and driving remediation efforts through the risk management application. Improve control consciousness through staff orientation.
• Actively coordinate process improvement initiatives through practical application of process improvement methodologies and tools for change.
• Support implementation actions for transformation projects by coordinating resolution of business pain points for Finance across all value chains; performing business activities such as data mining, UAT participation, workshops and signoffs; providing supporting data for setting baseline and to-be metrics for business processes; and collecting inputs to business cases and enforcing change management activities.
• Collect data needed as part of detailed solution design for IT projects, including:
  • Policy statements needed to set up systems.
  • Report examples required to support report build or modification.
  • Coordinating business activities which include SME review of user stories or functional requirements; Validating adequacy of UAT test scripts; UAT participation; Bug fixing.
  • Developing training program materials.
  • Tracing change management activities.
  • Handholding/babysitting business users post go-live.
  • Escalating issues requiring management’s attention.
• Provide inputs for business cases or for measurement of metrics.
• Support business process owners with implementation of new controls and/or processes, ensuring that proper change management activities are undertaken.
• Prepare management reports on evaluation of controls and/or processes as directed.
• Recommend and draft policy statements. Support execution of policy enforcement and training.
• Identify and recommend process improvements. Lead implementation of process improvement projects, collaborating and actively working with Group Finance Operations and Global Process Owners.
• Perform other tasks and duties as assigned by the Senior Manager, Finance Process Optimization.

Functional

• Internal Audit
• Business Process Design & Re-engineering
• Risk Assessment
• Project Management
• Financial Acumen
• Flowcharting
• Business Communication
• Use of MS Office Tools

Behavioural

• Collaboration & Teamwork
• Initiative & Judgement

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Management or related field. Professional certifications, e.g. ACA, ACCA will be an asset.
• +7 years relevant experience
• Good appreciation of IFRS accounting, SOX, ITGC and COSO.
• Relevant experience managing projects
• Good understanding of software development lifecycle.
• Exposure to internal and external audit training is an added advantage.

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Job Description

• Operate as part of a 24/7 shift team.
• Promptly resolve all computer hardware and software-related complaints and incidents.
• Promptly fulfil service requests to ensure user returns to work satisfactorily.
• Educate end-users and provide feedback on IT-related queries/ enquiries.
• Perform effective end-user interrogation for initial diagnosis and information gathering in the resolution of complaints.
• Identify, categorize, and classify all logged complaints using an IT Service Management (ITSM) application to build an accurate knowledge base.
• Accurately update and track NOC- and PSOC-related issues from the outset to the conclusion using an ITSM application.
• Provide periodic updates on all NOC- and PSOC-related issues until resolution.
• Minimize interruptions in users’ ability to carry out critical business activities.
• Ensure prompt escalation/ ticket re-assignment of complex and/or unresolved incidents to second-level support for resolution in line with agreed Operational Level Agreement (OLA).
• Run diagnostic programs or tools for root cause determination and problem resolution.
• Diagnose and resolve software and hardware problems or incidents that may be disrupting IT systems or services.
• Perform user/system administration to enable end-users access systems and execute job functions.
• Perform proactive performance and availability monitoring of IT systems, applications, tools, and services required to provide services to end-users.
• Assist in the installation, update, and/or upgrade of applications required for end-users to function optimally.
• Assist as a team-member in coordinating and fulfilling IT projects, deliverables, and initiatives.
• Perform routine maintenance on systems, applications, work/productivity tools, and devices to ensure reliability and information security policy compliance.
• Ensure all operational documents and vendor supporting documents are up-to-date and maintained in the approved shared library repository/ location only.
• Systematically analyze performance data and communicate findings to the Manager, IT NOC and/ or senior experts.
• Escalate incident and security risks, with recommendations for mitigation to the Manager, IT NOC.
• Accurately and carefully follow established policies, processes, and procedures in the fulfilment of requests and resolution of incidents.
• Perform system confirmation to identify issues that have been resolved and free from errors, as well as end-users’ confirmation of satisfaction before ticket closure.
• Effectively disseminate information and updates to the NOC as required about the delivered IT services.
• Effective monitor the IT datacenter using monitoring tools and applications like PRTG.
• Provide recommendations and suggestions on optimizing the unit’s operational performance to the Manager, IT NOC.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology
• Relevant professional certifications, e.g. ITIL Foundation, CompTIA (A+), and/ or Microsoft MCSA, will be an asset.
• +1-3 years relevant experience in IT user support or helpdesk environment.