Jobs at United Nations High Commissioner for Refugees (UNHCR)

Standard Job Description

Senior IT Assistant Organizational Setting and Work Relationships

• The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level.
• The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage.
• S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

Duties

•  Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem¿to prevent faults occurring.
• Carry out missions for new installations and routine maintenance tours of ICT equipment.
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
• Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
• Add and remove users from the Networks.
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
• Draft mails and memoranda on ICT matters.
• Assist in the drafting of technical documentation on radio equipment operating procedures
• Certify invoices and delivery notes and pass for payment.
• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
• Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
• Carry out administrative duties, within the area of competence as assigned.
• To decide on appropriate resolution to incidents. - Escalating incidents where they cannot be resolved at the office level
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

• Years of Experience / Degree Level For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Telecommunication Information Technology. 
• Relevant Job Experience Essential Relevant experience in the ICT field.
• Desirable Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Functional Skills IT-Computer Literacy

Language Requirements For International Professional and Field Service jobs:

• Knowledge of English and UN working language of the duty station if not English. For National Professional jobs:
• Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
• All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties.
• This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
• This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Field(s) of Education

• Diploma/Degree in Computer Science, Information and Communication Technology, Computer Engineering, or related fields

Essential

• Relevant experience in the ICT field. Good knowledge of computer networks, Microsoft applications, satellite and security telecommunications, and CISCO networking devices.
• UN/INGO experience in the field of ICT.
• Desirable candidate should be willing to work long hours and ready to frequently travel to deep field locations.

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Standard Job Description

Organizational Setting and Work Relationships

• The Protection Associate normally reports to the Protection Officer or the Senior Protection Officer.  The incumbent monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme staff. 
• The Protection Associate is expected to coordinate quality, timely and effective protection responses to the needs of populations of concern (PoC) and identify opportunities to mainstream protection methodologies and integrate protection safeguards in operational responses in all sectors.  S/he contributes to designing a comprehensive protection strategy and liaises externally with authorities and partners on protection doctrine and policy as guided by the supervisor.
• The Protection Associate also ensures that PoC are involved in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Stay abreast of political, social, economic and cultural developments that have an impact on the protection environment.
• Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct. 
• Assist in providing comments on existing and draft legislation related to PoC. 
• Provide advice on protection issues to PoC; liaise with competent authorities to ensure the issuance of personal and other relevant documentation. 
• Assist in conducting eligibility and status determination for PoC. 
• Contribute to measures to identify, prevent and reduce statelessness.
• Contribute to a country-level child protection plan as part of the protection strategy.
• Contribute to a country-level education plan as part of the protection strategy.
• Monitor Standard Operating Procedures (SOPs) for all protection/solutions activities.
• Manage individual protection cases including those on GBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents.
• Assist in identifying durable solutions for the largest possible number of PoC through voluntary repatriation, local integration and where appropriate, resettlement.
• Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners.
• Facilitate effective information management through the provision of disaggregated data on PoC and their problems. 
• Participate in initiatives to capacitate authorities, relevant institutions and NGOs to strengthen national protection related legislation and procedures.
• Assist the supervisor in prioritizing PoC for interview, counselling and propose protection support for individual cases.
• Assist the supervisor with enforcing compliance of local implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.
• Assit the supervisor with enforcing compliance with, and integrity of, all protection standard operating procedures.
• Submit individual payments request for PoC for approval.  
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For G6 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher