Jobs at Pally Agro Products Limited

Responsibilities

• Assist in the recruitment, onboarding, and training of factory and administrative staff.
• Implement HR policies and procedures, ensuring compliance with labor laws and industry regulations.
• Handle employee relations, grievances, and disciplinary procedures in line with company policies.
• Monitor and manage attendance, shift schedules, and payroll-related documentation.
• Oversee health, safety, and welfare initiatives for factory workers.
• Ensure proper documentation of staff records, contracts, and performance appraisals.
• Support employee engagement, motivation, and retention programs.
• Liaise with government agencies and external stakeholders on HR and compliance matters.
• Maintain a productive relationship between management and employees to enhance workplace harmony.

Requirements

• Bachelor’s Degree / HND in Human Resources, Industrial Relations, Business Administration, or a related field.
• 3-5 years of HR experience, preferably in a factory or FMCG environment.
• Strong knowledge of Nigerian labor laws and HR best practices.
• Experience in managing blue-collar workers and factory personnel.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work in a fast-paced, high-pressure manufacturing environment.
• Proficiency in HR software and Microsoft Office Suite.

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Key Responsibilities

• Conduct internal audits to assess financial records, operational processes, and compliance with company policies.
• Evaluate internal controls and recommend improvements to mitigate financial and operational risks.
• Ensure compliance with industry regulations, tax laws, and financial reporting standards.
• Review production costs, inventory management, and procurement processes to prevent fraud and inefficiencies.
• Prepare detailed audit reports with findings and recommendations for process improvement.
• Monitor adherence to internal and external audit requirements.

Requirements

• 3-5 years of experience in auditing, preferably in an FMCG, manufacturing, or factory environment.
• Professional certifications (ICAN, ACCA, or CIA) are an added advantage.
• Experience auditing inventory, production costs, and procurement processes.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• High integrity, confidentiality, and ability to work independently.

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Summary

• We are currently seeking an experienced and results-driven Digital Marketing Specialist to join our team and lead our digital marketing efforts to enhance our brand’s online visibility and customer engagement.

Position Overview

• The Digital Marketing Specialist will be responsible for developing, implementing, and managing digital marketing campaigns to promote our brand and products across various online platforms. 
• This role will involve utilizing social media, SEO/SEM, email marketing, content marketing, and online advertising to increase brand awareness, drive website traffic, and convert leads into customers. 
• The ideal candidate will have a strong understanding of digital marketing trends, be analytical, and have the ability to execute data-driven campaigns.

Key Responsibilities
Digital Strategy Development:

• Develop and implement a comprehensive digital marketing strategy aligned with the company’s goals, aimed at increasing brand awareness, driving traffic, and generating leads.
• Identify key target audiences and create tailored marketing strategies to reach and engage them effectively across digital channels.

Social Media Marketing:

• Create and manage social media marketing campaigns on platforms such as Facebook, Instagram, Twitter, LinkedIn, and TikTok.
• Design and implement content calendars, product catalogues, ensuring consistent and engaging posts that promote products, services, and brand messaging.
• Engage with the audience through comments, direct messages, and community management to build brand loyalty.
• Analyze social media performance metrics and adjust strategies to increase engagement, followers, and conversions.

SEO/SEM Campaigns:

• Optimize website content for search engines to increase organic traffic and improve search rankings.
• Manage paid search campaigns (Google Ads, Bing Ads) to drive traffic and conversions while adhering to budgets.
• Conduct keyword research, on-page SEO optimization, and link-building strategies to ensure continuous improvement in search engine rankings.
• Analyze and report on SEO performance, using analytics to track growth and implement improvements.

Email Marketing & Automation:

• Create and manage email marketing campaigns, including newsletters, promotions, and product announcements.
• Build and segment email lists to deliver personalized content and maximize engagement.
• Utilize marketing automation tools to streamline email campaigns, track open rates and click-through rates.

Content Marketing & Creation:

• Develop high-quality content for blogs, websites, and social media to educate and engage customers.
• Collaborate with designers, copywriters, and other team members to create engaging visual and written content.
• Produce content that is optimized for search engines and user engagement, with a focus on building brand awareness and increasing conversion rates.
• Create compelling landing pages, blogs, and video content to support campaigns and lead generation efforts.

Analytics & Reporting:

• Monitor and analyze digital marketing campaigns using tools such as Google Analytics, social media insights, and email marketing platforms.
• Track key performance metrics, including website traffic, engagement rates, lead generation, and ROI, providing regular reports to senior management.
• Use data-driven insights to adjust campaigns and optimize strategies for better results.

Paid Advertising & Retargeting:

• Manage paid advertising campaigns across platforms such as Google Ads, Facebook Ads, Instagram Ads, and others.
• Optimize paid campaigns for cost-efficiency and increased conversion rates.

Collaborate with Other Teams:

• Work closely with the sales, product, and creative teams to ensure marketing campaigns align with business goals.
• Coordinate with external agencies or partners for specific campaigns or projects.

Requirements
Education:

• Bachelor’s Degree in Marketing, Communications, Business Administration, or a related field.
• Additional certifications in Digital Marketing, SEO, Google Ads, or Social Media Marketing are a plus.

Experience:

• 3-5 years of proven experience in digital marketing, with a strong focus on social media, SEO/SEM, content marketing, and email marketing.
• Experience managing and executing digital marketing campaigns for brands or businesses in the FMCG or retail sectors is a plus.
• Strong understanding of digital marketing tools and platforms.

Technical Skills:

• Proficiency in SEO/SEM techniques and strategies, including keyword research, on-page optimization, and Google Ads campaigns.
• Knowledge of social media platforms, trends, and advertising tools.
• Experience with email marketing and automation tools.
• Proficient in Google Analytics and other data analysis tools to measure and optimize campaign performance.
• Familiarity with CMS platforms like WordPress or Shopify for content creation.

Soft Skills:

• Strong creative and analytical abilities to create compelling content and evaluate campaign performance.
• Excellent communication and writing skills, with the ability to craft engaging and persuasive messages.
• Strong attention to detail, with an ability to meet deadlines and manage multiple projects simultaneously.
• Ability to work independently and as part of a collaborative team.
• Results-driven, with a focus on improving conversion rates, traffic, and ROI.

Work Environment:

• Ability to work in a fast-paced, dynamic environment with the flexibility to adapt to evolving marketing trends.
• Flexibility in working hours, as digital marketing campaigns often require adjustments across different time zones.

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Job Overview

• The Customer Service Officerwill be responsible for managing customer inquiries, complaints, and requests through both online platforms (email, live chat, social media) and physical interactions (office, warehouse, or in-person delivery). 
• The role will focus on ensuring a seamless customer experience by effectively resolving issues, processing orders, and providing information across multiple communication channels. 
• The ideal candidate will have experience in both online customer supportand in-person customer service, with strong communication and problem-solving skills.

Key Responsibilities
Online Customer Support:

• Respond to customer inquiries via email, live chat, social media, and other online channels promptly and professionally.
• Provide accurate product information, assist with order inquiries, and resolve customer complaints via digital communication tools.
• Manage customer issues such as refunds, product issues, and delivery delays through online platforms.
• Proactively engage with customers on social media platforms, answering questions and addressing concerns in real-time.

Physical Customer Support:

• Assist customers who visit our physical locations, such as the office, store/warehouse, ensuring a high level of customer satisfaction through face-to-face interaction.
• Provide product information, process purchases, handle returns or exchanges, and resolve customer issues in person.
• Support the store or warehouse team by providing assistance with customers' queries and concerns, ensuring a smooth physical shopping experience.
• Ensure that all physical customer inquiries are handled efficiently and professionally, upholding company policies and ensuring a positive in-person experience.

Order Management & Fulfillment:

• Assist with processing orders, including order entry, cancellations, and changes to orders.
• Support customers by providing order tracking information and ensuring their orders are processed and delivered on time.
• Collaborate with logistics teams to ensure timely and accurate delivery of products for both online and in-store purchases.
• Work with the warehouse team to verify product availability and manage inventory to meet customer demand.

Issue Resolution & Problem-Solving:

• Address customer complaints and issues both online and in person, ensuring timely and professional resolution.
• Assist in resolving product or order-related problems by offering practical solutions and following up to ensure complete customer satisfaction.
• Escalate complex or unresolved issues to senior management, ensuring swift resolution and customer retention.

Customer Feedback & Experience Improvement:

• Gather customer feedback during both online interactions and in-person engagements to identify opportunities for improving services.
• Recommend improvements to customer service processes, both digital and physical, to enhance the customer experience.
• Ensure that customer service standards are consistently met, and track customer service performance to identify trends and areas for improvement.

Collaboration & Reporting:

• Work closely with the e-commerce, marketing, and logistics teams to align customer service efforts across both online and physical channels.
• Prepare and provide daily, weekly, and monthly reports on customer interactions, feedback, issues, and resolutions for both digital and physical service channels.
• Provide insights and recommendations to management based on customer feedback and interactions.

Customer Retention & Loyalty:

• Focus on building long-term customer relationships by providing excellent customer service in all settings.
• Engage with customers to promote brand loyalty and encourage repeat business, both online and at physical locations.
• Provide exceptional service to create a lasting positive impression, promoting customer satisfaction and retention.

Requirements
Education:

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
• Customer service training or certification is a plus.

Experience:

• Minimum of 1-3 years of experience in customer service, with experience in both online support(email, live chat, social media) and physical customer service(storefront, warehouse, or face-to-face support).
• Experience in handling customer inquiries, complaints, and order management in both digital and physical settings.
• Familiarity with e-commerce platforms, customer service software (CRM), and point-of-sale (POS) systems for managing both online and in-person interactions.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
• Familiarity with live chat platforms, social media management tools, and order management systems for digital customer support.
• Experience with POS systems, inventory management, and physical order processing.

Soft Skills:

• Strong communication skills, both written (for online) and verbal (for in-person).
• Problem-solving abilities with a customer-focused approach to resolving issues.
• Ability to multitask and handle customer inquiries across multiple channels simultaneously.
• Patience and empathy for dealing with challenging customer interactions.
• Strong attention to detail and ability to accurately process orders and customer data in both digital and physical environments.
• A positive and friendly attitude with the ability to remain professional under pressure.

Work Environment:

• Ability to work in office-based customer service environments as well as in-store or warehouse settings.
• Ability to handle both online and physical customer interactions in a fast-paced, customer-centric environment.