Job Vacancies at Glovo

As a Senior Account Manager you will be responsible for building and developing the most relevant partnership with the biggest accounts in Nigeria! This is a unique role which requires a blend of business data analytics skills along with a strong sense of relationship management to drive long term growth & profitability strategy for your both partners & Glovo.

THE JOURNEY

• Have full responsibility and own 360º view of the business of Top Partners & Glovo in Nigeria;
• Grasp the objectives and hurdles of Partners to offer insightful advice and assistance
• Work with data to enhance growth and profitability for both Partners and Glovo
• Define and pursue the long-term strategy for the country in terms of Growth, Promotions, Advertisement and Operations
• Improve Glovo’s revenue through commission renegotiation and selling assets
• Work alongside various internal departments to create and apply tailored solutions that address the needs of Partners, including Operations, Marketing, Corporate, Customer service
• Establish and maintain a very close relationship with Top Partners converting partners to preferred partners

WHAT YOU WILL BRING TO THE RIDE

• 4+ years in Account Management and core business development (experienced in startup, top consulting firms or top tech companies will be an advantage)
• Proficiency in Excel is mandatory, knowledge in other data analysis tools will be beneficial
• You're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to Customers/Partners and the Glovo platform
• You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking
• The skills to manage the big picture and the smallest details. You're always on top of your deadlines and you demonstrate to be an organization freak!
• You've got a good judgment and assertiveness and own up to your mistakes facing any situation with an optimistic approach
• You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented with a hands-on spirit
• Ability to comfortably work in a high growth and high-performance company with a fast pace.
• Problem solver, data-driven with an analytical approach
• Strong Commercial, Communication, Interpersonal, and Project management skills

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We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

• Supply Growth and Optimization: Own supply growth and performance across assigned cities. Ensure the right number of couriers are active, productive, and earning sustainably to support demand growth.
• Supply Planning and Forecasting: Work with HQ ops and growth teams to forecast supply needs based on demand plans, seasonality and special events. Proactively identify gaps and define actions to close them.
• Courier Performance and Earnings: Analyze courier behavior and performance then design and support initiatives that improve productivity and earnings quality.
• Operational Bottleneck Resolution: Identify operational bottlenecks impacting supply performance then drive root cause analysis and execution of fixes.
• On the Ground Ops Support: Spend time in cities working closely with different  teams and riders to validate data insights, test interventions, and adapt solutions to local realities.
• Cross Functional Collaboration: Partner with Growth, Commercial, Product, and Support teams to ensure supply plans are aligned with demand, incentives, and city priorities.
• Metrics Ownership and Reporting: Own key supply metrics for your cities. Build and maintain clear reporting on supply health, risks, and progress against targets. Translate insights into actionable recommendations.
• Continuous Improvement: Test, measure, and scale operational improvements. Document learnings and help standardize best practices across cities.

WHAT YOU WILL BRING TO THE RIDE

• A strong analytical mindset with the ability to turn data into clear operational actions, not just reports
• 2 to 4 years experience in operations, consulting, startups, or business roles in fast paced environments
• A proven track record of execution. You follow through, deliver results, and can point to real outcomes you’ve driven
• Strong ownership mindset. You take responsibility for supply performance in your cities and push through blockers until issues are resolved
• Ability to balance speed with attention to detail. You move fast without losing control of the fundamentals
• Clear and concise communication, especially when working with remote and cross functional teams
• Hands on and scrappy approach. You are comfortable getting close to the operation, riders, and local teams
• High level of autonomy and strong prioritization skills
• An empathetic, inclusive, and curious attitude. You understand that supply performance is driven by people as much as systems
• Willingness to spend time on the ground in cities when needed to validate insights and drive impact