Job Opportunities at M-KOPA

About the job

• M-KOPA is looking to hire a Sales Executive to manage all sales activities within this territory.

Responsibilities

• Monitor and deliver set sales targets within the designated territory.
• Achieve and surpass sales targets of M-KOPA products by developing local networks.
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.
• Recruit, train, coach, mentor & supervise a field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
• Keenly monitor and evaluate the performance of DSRs to meet the performance standards.
• Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines.
• Design Sales and Marketing Strategy for the team to ensure Weekly, Monthly, and Quarterly sales targets are reached.
• Monitor and analyze the performance of Marketing campaigns.
• Report writing

Requirements

• B.Sc. or a Higher National Diploma Holder in any related field
• 2 years of Sales experience in FinTech Microfinance, Insurance, Telecommunications, Mobile-Money, FMCG, or other products/services in Nigeria.
• Excellent sales and negotiation skills
• Ability to motivate and lead a team.
• Planning, Organization, and Conflict-resolution skills
• Excellent Presentation, Communication, Coaching, and People Skills
• Great at leading a wide array of people to perform.
• Ability to work calmly under pressure.
• Should have a process-oriented mindset.

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• M-KOPA is on the lookout for a dynamic Senior Recruiter to lead the charge in our domain-specific recruitment efforts.
• If you are ready to shape our talent acquisition strategy, foster a quality-first mindset, and position M-KOPA as the ultimate employer of choice in Africa, then this is your golden ticket to join our team and drive world-class recruitment practices.

Why You Will Love This Role:

• End-to-End Recruitment Mastery: From crafting compelling job descriptions to orchestrating seamless onboarding experiences, you will oversee every aspect of the recruitment process to ensure we attract and onboard top-tier talent.
• Stakeholder Engagement: Forge strong relationships with hiring managers and interviewing teams, empowering them with best practices and a shared understanding of our needs and processes.
• Process Improvement Projects: Lead and execute transformative talent acquisition projects, continuously raising the bar and ensuring successful outcomes that propel us forward.
• Employer Branding: Take ownership of our employer brand and spotlight our commitment to sustainability and social impact, making us irresistible to top talent.
• Data and Analytics: Harness the power of data analytics to fine-tune our recruitment strategies, optimizing sourcing channels, candidate experiences, and hiring processes for maximum impact.
• Talent Pipeline Architect: Proactively build and nurture a robust talent pipeline, cultivating relationships with passive candidates and securing the future of our exceptional team.
• Continuous Improvement Champion: Stay ahead of the curve by identifying opportunities for process enhancement and implementing best practices that keep us at the forefront of recruitment innovation.

What We Are Looking For:

• Experience: A minimum of 4 years in a senior recruiter role, with a proven track record of managing end-to-end recruitment processes that deliver exceptional results.
• Candidate Experience Champion: Passionate about delivering an exceptional candidate experience at every touchpoint.
• Project Leadership: Adept at leading and executing talent acquisition projects that drive recruitment effectiveness and elevate our capabilities.
• Inclusion Advocate: A champion for diversity and inclusion, with experience fostering inclusive cultures within recruitment processes.
• Innovative Thinker: Previous experience in employer branding and implementing groundbreaking recruitment strategies that set us apart from the competition.
• Sourcing Guru: A master at sourcing talent from diverse channels, with a knack for leveraging platforms like LinkedIn, web searches, and social media to uncover hidden gems.
• ATS Proficiency: Proficient in using ATS systems to their full potential, utilizing data to drive informed decisions and influence stakeholder behavior.

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Job Purpose

• As Senior Lead - Shared Services & Recruitment, you will provide high-quality HR administrative support and will be the first point of contact for employees and managers regarding Shared Services and Recruitment-related inquiries.
• This includes supporting the onboarding of new team members.
• This is a short-term contract for four (4) months only.

What you will do:

• Respond to HR-related inquiries from employees and managers raised through our ticketing system within the service level agreement.
• Help administer HR processes, including onboarding, offboarding, and documenting employee changes.
• Maintain accurate and up-to-date employee data in the HR system and other HR-related databases.
• Produce HR reports and analyze HR data to support decision-making.
• Provide administrative support in the preparation of new hire contracts, contract renewals, and employee change documents.
• Ensure compliance with HR policies, procedures, and regulations.
• Contribute to the continuous improvement of HR procedures.
• Maintain the confidentiality of all HR-related information.
• Manage end-to-end recruitment for Nigeria.
• Coordinate onboarding for new team members in Nigeria.
• Update all recruitment trackers.

Requirements:

• Diploma Holder / Degree holder, preferably in Human Resource or a related field.
• 3+ years of HR-related experience.
• Experience and a high capacity for managing multiple tasks and people simultaneously while delivering high-quality output.
• Highly computer literate with capability in email, MS Office, and related business and communication tools.

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JOB PURPOSE

• This role presents an amazing opportunity for you to improve alongside our people team, which is passionate and driven to deliver excellent employee experience to staff through employee engagement programs in Learning and Development and Performance Management.
• To be successful in this role, you will take a true partnership approach to your work, thoughtfully balancing the needs of the people team and the broader organization. You will also work with HR Centers of Excellence to develop and provide integrated people solutions and support the business.
• You will report to the Senior Manager - Employee Experience.

MAIN RESPONSIBILITIES

Learning and Development

• You will deliver the statutory, mandatory, developmental, and organizational change training requirements for all staff across all areas of the organization.
• You will monitor regulatory requirements for staff training and competence and ensure that all requirements and subsequent changes are reflected in all statutory and mandatory training.
• You will provide L&D solutions to support the organizational change and development outlined in the L&D strategy using a blend of methodologies, including computer-based, self-managed learning, remote management cascade, classroom, and on-the-job learning.
• You will aid in the development and facilitation of relevant "in-house" training sessions and programs.
• You will undertake the evaluation of all L&D interventions between one and three months following the event and report against agreed performance indicators.
• You will coordinate the implementation feedback and development actions from performance reviews and associated support programs.
• You will contribute to L&D communications using a variety of media, including mail, the intranet, and paper.
• You will keep up to date with current thinking on training practices and methods.
• You will answer training-related issues and provide high-quality customer service across the organization.

Employee Engagement

• Implement employee engagement activities, e.g., company activities and cultural change, from concept to finish, observing the preferences of the company, and with the assistance and support of the Employee Experience team.
• Collaborate with department heads and management on programs to maximize employee development, engagement, and satisfaction.
• Conduct and analyze employee feedback, survey results, and other forms of employee engagement and employee satisfaction measurements; and identify knowledge gaps that need to be addressed.

Performance Management

• Ensure the smooth running of a performance management process that focuses employee efforts on the achievement of our goals and sustainable, profitable growth.
• Apply continuous improvement to our performance management process and implement strategies that promote both short-term and long-term growth for employees.
• Manage all activities related to the performance management cycle and manage all communication, sensitization, and monitoring of the process in close collaboration with HRBPs to ensure its effectiveness and relevance to our needs.
• Work with the HR Business Partners and compliance team to ensure cascading and education of employees following the performance management policies to ensure that the process is implemented.
• Facilitate discussions with management through HR Business Partners to identify performance improvement programs and priority areas and help them track current performance, highlighting any areas of concern for immediate corrective action.

Talent Mobility/Career Development

• You will help design the methodology for the assessment and development centers, together with HRBPS, i.e., PIPs and PDPs.
• You will develop a specialized program for talents and identified employees [HIPO/HPF] and manage the HIPO/HPF program.
• You will schedule and hold career opportunity discussions with selected employees frequently.
• You will facilitate the smooth running of the Talent Marketplace, identify employees for mobility vacancies and opportunities, and run the system of rotations in the organization.
• You will monitor and coordinate CROME, obtain regular feedback from program participants and mentors, and build a network of internal and external mentors.

Main Competencies

• Bachelor's Degree in Human Resource Management or a related field.
• Over three years of working experience in a related role.
• You have digital skills and a proficient ability to use the Microsoft Suite of Applications.
• You can interact and use image and video editing tools, online assessment, and feedback platforms.
• Knowledge and practice of online and offline content development and management resources.
• Comfortable with data analytics and has good experience with data manipulation using complex spreadsheets for reporting.
• Good team player.