Senior Lead - Shared Services and Recruitment at M-KOPA

Job Purpose

• As Senior Lead - Shared Services & Recruitment, you will provide high-quality HR administrative support and will be the first point of contact for employees and managers regarding Shared Services and Recruitment-related inquiries.
• This includes supporting the onboarding of new team members.
• This is a short-term contract for four (4) months only.

What you will do:

• Respond to HR-related inquiries from employees and managers raised through our ticketing system within the service level agreement.
• Help administer HR processes, including onboarding, offboarding, and documenting employee changes.
• Maintain accurate and up-to-date employee data in the HR system and other HR-related databases.
• Produce HR reports and analyze HR data to support decision-making.
• Provide administrative support in the preparation of new hire contracts, contract renewals, and employee change documents.
• Ensure compliance with HR policies, procedures, and regulations.
• Contribute to the continuous improvement of HR procedures.
• Maintain the confidentiality of all HR-related information.
• Manage end-to-end recruitment for Nigeria.
• Coordinate onboarding for new team members in Nigeria.
• Update all recruitment trackers.

Requirements:

• Diploma Holder / Degree holder, preferably in Human Resource or a related field.
• 3+ years of HR-related experience.
• Experience and a high capacity for managing multiple tasks and people simultaneously while delivering high-quality output.
• Highly computer literate with capability in email, MS Office, and related business and communication tools.